Summary
Work History
Education
Skills
Languages
Timeline
Generic

Kassim Keita

Dubai

Summary

Dynamic and dedicated professional with a strong work ethic and a commitment to customer satisfaction, honed at Transguard (Dnata). Expert in efficient luggage handling and check-in processes, enhancing guest experiences. Recognized for punctuality and safety awareness, consistently improving service ratings through warm, professional interactions.

Work History

Porter

Transguard (Dnata)
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Enhanced guest experience by providing timely and efficient luggage handling services.
  • Facilitated positive first impression of hotel through warm greeting and efficient service upon guest arrival.
  • Facilitated smooth check-in and check-out processes by efficiently managing luggage movements.
  • Increased efficiency in luggage retrieval times, allowing for more seamless guest departure.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Provided courteous and informative responses to guest inquiries, improving overall service ratings.
  • Assisted guests with transportation arrangements, increasing satisfaction with concierge services.

Airport Passenger Service Agent

Dulsco
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Enhanced guest experience by providing timely and efficient luggage handling services.
  • Facilitated positive first impression of hotel through warm greeting and efficient service upon guest arrival.
  • Facilitated smooth check-in and check-out processes by efficiently managing luggage movements.
  • Increased efficiency in luggage retrieval times, allowing for more seamless guest departure.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Provided courteous and informative responses to guest inquiries, improving overall service ratings.
  • Assisted guests with transportation arrangements, increasing satisfaction with concierge services.

Education

High School Diploma - French

Lycée Moderne Abobo
Abidjan, Ivory Coast
07.2017

Skills

  • Ensuring customer satisfaction
  • Dusting furniture
  • Strong work ethic
  • Safety awareness
  • Customer service
  • Heavy lifting
  • Punctual and dependable
  • Ticketing

Languages

French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)

Timeline

Porter

Transguard (Dnata)

Airport Passenger Service Agent

Dulsco

High School Diploma - French

Lycée Moderne Abobo
Kassim Keita