KASUN NANDANA
Dubai
Summary
JOB OBJECTIVE Seeking a new challenging full time job in a professional work environment, aspiring to contribute to the growth and development of the organization using my hospitality and real estate skills. To develop my personal and professional potential within a stimulating and challenging work for a progressive organization that offers good opportunities
Overview
15
15
years of professional experience
Work History
Real Estate Sales Agent
Bricks field Real estate
01.2022 - Current
- Communicated with builders and engineers about how to sell new houses.
- Selling off plan properties from the major developers only in dubai ( Emaar, Damac, Meraas,Dubai properties, Nakheel, Alwasl, Tilal algaf, Nshama,Danube ++)
Bla bla beach club
Floor incharge
04.2021 - 12.2021
- Resolved customer complaints professionally to maintain booking loyalty.
- Serviced equipment and recorded work performed for up-to-date maintenance records.
- Managed bookings for facilities and lettings, updating centralized calendars to reflect availability.
Floor and lounge manager
KETCHUP Restaurant and lounge Blue Waters
04.2019 - 04.2021
- Analyses operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
Floor Supervisor
Atelier M Restaurant Lounge, Rooftop, Pier 7
03.2017 - 03.2019
- Customer relation services.
- Assigning duties to team members.
- Assisting managers supervise staff.
- Motivating Staff to upsell to boost sales.
- Ensuring a smooth service with complete customer satisfaction.
- Contributing in the intern al & external events.
- Sourcing and securing hotel guest.
- Monitoring competitor s' activity.
- Liaising and networking with a range of stakeholders.
- Suppliers and partner organizations.
- Managing the administration eg. Bill payments, reservations.
- Work closely with the team to meet or exceed our objectives.
Head Waiter
Maison Mathis Arabian Ranches Golf Club
09.2014 - 09.2016
- Address guest inquiries and concerns in a timely and professional manner
- Coordinate with Management in handling meetings and specials events as requested by guests
- Escalate unresolved guest issues to my Seniors for immediate solutions Monitor and manage the customer experience within the restaurant Maintain the facility clean, safe and appealing Ensure the server stations are well stocked, organized, and presentable Taking orders and upselling to increase sales
- Assisting other team members in their sections
Waiter / Cocktail Waiter / Lounge Senior Waiter
Karma Kafe, Bar Lounge and Restaurant, Souk Al Bahar Old Town
03.2010 - 04.2014
- Maximize the customer relationship opportunities on existing clients
- Ensure to deliver the highest quality of service procedures Attentive to guests needs, taking food and beverage orders Upselling to increase sales, work with others and be a team player Excellent product knowledge Performing all other related duties as required or requested by the Front
- Office Manager or other management.
Waiter
Colombo Hilton Hotel Sri Lanka
06.2008 - 12.2009
- Regularly greet customers, took reservations, served food and beverages and maintained the reservations if necessary Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation Make sure that side work duties were complete and tables were properly set before, during and after opening hours
Education
Associate of Arts -
Bandaranayaka Central College
Sri LankaHigh School Diploma -
Hunumulla Central College
Sri Lanka High School Diploma -
Sri Lanka Institute of Tourism And Hotel Manageme
Sri LankaSkills
- COMPUTER SKILLS
- Microsoft Office XP: Word, Excel, PowerPoint, Outlook
- Strong customer service skills
- 11 years experience in fine dinning, casual dining restaurant and lounge bar
- Food hygiene and food handling HACCP standard passer
- Selling off plan properties
- UAE driving license holder
Accomplishments
- Have successful completed Introductory and Preliminary examination in speaking skills at INSTITUTE OF MUSIC, SPEECH & SPEAKING SKILLS Tourism Fundamentals for Hospitality Management Ethics and Etiquette o Micro economics, Applied Informatics Ability to calculate figures and amounts, proportions, percentages, and volumes to track inventory, controls and hotel financial statements o Strong ability to promote super quality customer service, cleanliness and safety Strong ability to solve problems effectively with internal and external customers
Timeline
Real Estate Sales Agent
Bricks field Real estate
01.2022 - Current
Bla bla beach club
Floor incharge
04.2021 - 12.2021
Floor and lounge manager
KETCHUP Restaurant and lounge Blue Waters
04.2019 - 04.2021
Floor Supervisor
Atelier M Restaurant Lounge, Rooftop, Pier 7
03.2017 - 03.2019
Head Waiter
Maison Mathis Arabian Ranches Golf Club
09.2014 - 09.2016
Waiter / Cocktail Waiter / Lounge Senior Waiter
Karma Kafe, Bar Lounge and Restaurant, Souk Al Bahar Old Town
03.2010 - 04.2014
Waiter
Colombo Hilton Hotel Sri Lanka
06.2008 - 12.2009
Associate of Arts -
Bandaranayaka Central College
High School Diploma -
Hunumulla Central College
High School Diploma -
Sri Lanka Institute of Tourism And Hotel Manageme
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