Hi, I’m
Kate Aljhen Herbias
Customer Service Agent
Dubai,Dubai
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
years of professional experience
Work History
Serco Middle East
Customer Service Agent
11.2021 - Current
Job overview
- Assisted customers and acted as first point of contact of passengers for information and inquiries.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized when an issue requires escalation to a higher level of support or management and ensuring that such escalations are handled promptly and effectively to meet customer needs.
Grey Matters LLC
Receptionist Cum Admin Secretary
10.2019 - 10.2021
Job overview
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory, data entry, filing, and scanning documents.
Fil-Global Immigration Services Corporation
Immigration Sales Associate
08.2018 - 09.2019
Job overview
- Handled outbound warm leads to assist clients by answering questions regarding visas they are interested in applying for and signing them up.
- Oriented clients with company's products and services.
- Provided consultation for immigration programs of Canada, Australia and New Zealand.
- Managed lead generation and database of clients and potential leads in CRM.
- Collaborated with other sales associates, as well as managers and other team members, to achieve sales targets, maintain store operations, and provide a positive work environment for all staff.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
University of Caloocan City, Philippines
Bachelor of Science from Tourism
04.2018
Skills
- Microsoft Office
- Outlook
- Zoho CRM
- Customer Relations
- Effective Communication skills
- Empathetic and genuine
Timeline
Customer Service Agent
Serco Middle East
11.2021 - Current
Receptionist Cum Admin Secretary
Grey Matters LLC
10.2019 - 10.2021
Immigration Sales Associate
Fil-Global Immigration Services Corporation
08.2018 - 09.2019
University of Caloocan City
Bachelor of Science from Tourism
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