KATHERINE CLERIGO CATAYLO
Administrative Officer
Dubai
Summary
- More than five years of experience as a Passenger Service Agent / Admin.
- Flexible Office Administrator at Standard Chartered Bank (Property-Security Department) with more than 4 years of experience & diverse background fulfilling needs such as managing portals & shared folders, raising SCBuy onboarding vendors, travel coordination, etc.
- Excellent Customer Service & Administrative skills
- Good background in Airline operations & procedures through work experience.
- Comprehensive knowledge of checking safety and security.
- Able to multitask in a busy work environment.
- Professional and neat appearance.
- Work effectively within a team as well as independently with minimal supervision.
- Accomplished event planner & executive assistant
Overview
11
11
years of professional experience
13
13
years of post-secondary education
9
9
Certifications
Work History
Administration Officer
G4S/ Standard Chartered Bank
08.2018 - Current
- Managing and coordinating booking for regional heads visiting the country
- Managing and coordinating Meeting arrangements and logistics thereof - scheduling, room bookings, catering, video conference call etc
- Manages some procurements and logistics (raising Pos, invoices, vendor communications, etc.)
- Regional Documentation
- Prepare and submit expense claims for the RHoS for reimbursement of business expenses and ensure company policy is adhered to
- Operational/ Administrative Activities
- Coordinating events related to Safety & Security
- Managing portals & shared folders (Incidents, Global Banking & AME Property, AME Security and Safety Contact List, Distribution List etc.)
- Managing Change Request for CCTV & ACS PPMs
- Africa & Middle East Security Support
- Assist Regional & Country Head on making reports
- Security Issues Tracking
- Raise e-procurement for payment made to invoices and tracking of payment status through SCM
- Raise SRMS for IT requirements, follow up and ensure closure of the requisitions
- Ensuring archives and files are maintained in effective format where necessary
- Ensure confidentiality and privacy of all information in CCIB department including: any and all client related matters, staff related private information, Bank records, policies and procedures
- Maintain departments email distribution lists, generic mailboxes, SharePoint, Shared Folder
- Provide administrative support to team members on an ad hoc basis
- Supports Country Head of Security to set an appointment with Consul Generals
- Provide entry permit (if needed) to staff entering UAE (ICA or GDRFA)
- Supports MENAP Security Managers by making minutes of meetings
Data Analyst/ Admin/ Recruitment Coordinator
02.2018 - 07.2018
- Analyzing & documenting the data gathered from Security Officers in all branches (Dubai, Abu Dhabi, Sharjah)
- Coordinate with Branches’ Operations Team to gather all required data to be included to all G4S Security Officers & Supervisors
- Performs general clerical duties
- Supports managers and employees through a variety of tasks related to organization and communication
- Receives and screens incoming applications
- Conducts phone interviews
- Schedules interviews for applicants.
Customer Service Associate
Dubai International Airports
Dubai
11.2012 - 02.2018
- Coordinate with airlines, stake holders and others concerned to extend assistance, to obtain transit visas or/and to solve customer’s problems if any
- Provides flight information, entertain complaints from customers and solve them within the given parameters
- Escalate to supervisor, as applicable
- By dealing with passenger’s inquiry regarding
- Assists and guide passengers when necessary (especially elderly/ PWD/ passenger with infants and children)
- Managing queue flows of passengers in departures and arrivals
- Ensures customer satisfactions by resolving their requests and queries
- Provides excellent customer service by providing responds to their neesssds when emergency cases arise
- Provides information regarding airport facilities such as restrooms, information counters, airline office, etc
- To various traveling passengers
- Explain to passengers the LAG’s rules and regulations and confiscate forbidden items and provide plastic bags to secure permitted items
- Coordinate with hotels representatives to provide assistance related with their guest’s arrival/departure and feed the information into the system
- Provides suggestions to improve the quality of service to all customers and submit detailed performance report to the manager
- Performs admin works like making Daily Shift Report, Shift Hand Over, Duty Roster, Reliever Plan, sending emails and power point presentations shift Duty manager & all officer’s in-charge.
Client Service Associate / Bank Teller
Banco De Oro Unibank
Makati City
10.2010 - 02.2012
- Receive and count working cash at beginning of the shift, identify customers, validate and cash checks, accept cash and checks for deposit and check accuracy of deposit slip, process cash withdrawals, record all transactions promptly, accurately and in compliance with bank procedures, balance currency, cash and checks in cash drawer at end of each shift, initiate and open new accounts
- Process transactions quickly and accurately ensure increased productivity and efficiency
- I performed cross selling bank products and services, I also attempt to resolve issues and problems with customer's accounts.
Education
Bachelor of Science - Information Technology
Adamson University
Manila, Philippines 06.2006 - 03.2010
High School Diploma -
Lycèe D Regis Marie
Parañaque City, Philippines 06.2002 - 03.2006
Primary Education -
Tambo Elementary School
Parañaque City, Philippines 06.1996 - 03.2002
Skills
Computer Literate
undefinedAdditional Information
Age: 33 y/o
Gender: Female
Date of Birth: January 4, 1989
Place of Birth: Pasay City
Civil Status: Single
Religion: Roman Catholic
Person to be notified: Mrs. Ma. Luisa C. Cataylo
Home Country Address: #01 Mercury St., Aeroville, NAIA, Pasay City
Contact No.: 0928-8126899
PASSPORT: P1528364B
VISA: Employment Visa
Accomplishments
· (JUNE 2019) CERTIFICATE OF RECOGNITION (Belt & Road Relay Race) given by SCB UAE
· (April 2019) SERVICE EXCELLENT AWARD given by SCB UAE
· (January 2018) EXCEPTIONAL PERFOMANCE AWARD given by DUBAI AIRPORTS in recognition of excellent performance and invaluable contribution during winter break season
· (May 2016) Appreciation Certificate from Dubai Airports Terminal 3
· (June 2016) Appreciation Certificate & Shooting Star for NX Frontline Event Award
· (Nov 2015) CERTIFICATE OF APPRECIATION given by DUBAI AIRPORTS in recognition of outstanding support and invaluable contribution to the Dubai Airshow 2015
· (Oct 2015) EXCEPTIONAL PERFOMANCE AWARD given by DUBAI AIRPORTS- Exceptional Performance Award with shooting star in appreciation of hard work and invaluable contribution to Dubai Airports (NX Frontline Event)
· (Aug 2014) CERTIFICATE OF APPRECIATION given by DUBAI AIRPORTS in recognition of excellent commitment & outstanding performance in Terminal 3 (Concourse A & B)
· (2013) CERTIFICATE OF APPRECIATION given by DUBAI AIRPORTS in recognition of excellent commitment & outstanding performance in Terminal 3 (Concourse A)
Certification
Emergency First Aid including CPR & AED (Standard Chartered Bank)
Timeline
Emergency First Aid including CPR & AED (Standard Chartered Bank)
10-2022
Fire Safety Training (Standard Chartered Bank)
10-2022
Basic Security Training (Standard Chartered Bank)
08-2022
Fire Safety Training (Standard Chartered Bank)
10-2019
First Aider Training (Standard Chartered Bank)
04-2019
Administration Officer
G4S/ Standard Chartered Bank
08.2018 - Current
Data Analyst/ Admin/ Recruitment Coordinator
02.2018 - 07.2018
Medic First Aid Training Program (Dubai Airports)
06-2016
Service Flair Refreshment Training (Dubai Airports)
06-2016
Rescue and Fire Fighting Service Training (Dubai Airports)
04-2016
Dubai Airports Introductory Training (Dubai Airports)
11-2012
Customer Service Associate
Dubai International Airports
11.2012 - 02.2018
Client Service Associate / Bank Teller
Banco De Oro Unibank
10.2010 - 02.2012
Bachelor of Science - Information Technology
Adamson University
06.2006 - 03.2010
High School Diploma -
Lycèe D Regis Marie
06.2002 - 03.2006
Primary Education -
Tambo Elementary School
06.1996 - 03.2002
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