Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Languages
Custom
Timeline
Generic
KATHLEEN ANNE GAOR VILLARAN

KATHLEEN ANNE GAOR VILLARAN

Dubai

Summary

Dynamic professional with extensive expertise in ERP systems, Microsoft Office Suite, and Microsoft Power BI. Demonstrates effective collaboration and cross-cultural understanding, complemented by technical sales knowledge and customer insight. Proficient in sales forecasting, competitor awareness, and product knowledge mastery, driving target achievement through resilience under pressure and initiative taking. Skilled in financial reporting, data collection, CRM software proficiency, and business intelligence tools. Adept at networking with a strong aptitude for process improvement and conflict resolution. Committed to enhancing customer service through exceptional communication skills and cultural sensitivity.

Overview

9
9
years of professional experience
2024
2024
years of post-secondary education

Work history

Jr Sales Analyst

Arla Foods LLC
Downtown Jebel Ali, United Arab Emirates
04.2023 - 06.2025
  • • Monitored and evaluated daily and monthly sales performance, creating detailed reports and dashboards for management review.
    • Tracked key performance indicators (KPIs) and sales team performance, supporting decision-making through actionable insights.
    • Conducted pricing analysis and consolidated competitors’ data for relevant departments.
    • Prepared and submitted comparison reports between LY (last year) sales and current performance.
    • Created and maintained weekly and monthly sales tracking reports by channel, division, and sales representative.
    • Coordinated outlet openings, item listings for new SKUs, and FOC documentation.
    • Managed third-party chiller requests and ensured all requests were addressed promptly.
    • Collaborated with Global Master Data and IT teams to maintain accurate updates.
    • Updated sales targets and system blocks as required, ensuring data accuracy and alignment.
    • Acted as a primary point of contact for team concerns and provided ad hoc support as needed.
    • Developed reports that improved decision-making for sales strategies and streamlined data processes, reducing reporting time by 30%.
    • Collaborated with the sales team to enhance customer engagement and retention, supporting sales forecasting with 95% accuracy.
    • Utilized CRM tools to track leads and optimize the sales pipeline, contributing to a 20% increase in quarterly sales through data-driven insights.
    • Conducted market research to identify new business opportunities and presented findings to management to drive strategic sales initiatives.

Customer Service Executive

Arla Foods
Sharjah, United Arab Emirates
07.2017 - 04.2023
  • • Served as main customer service contact, addressing inquiries and resolving issues promptly.
    • Collaborated with supply chain, logistics, and warehouse teams to ensure smooth order fulfillment and address customer concerns.
    • Processed all sales orders accurately and efficiently, maintaining up-to-date and organized customer files.
    • Communicated proactively with customers to manage delays or issues, ensuring high service standards.
    • Worked with account managers to resolve pricing and product concerns, enhancing client satisfaction.
    • Monitored product quality, stock levels, and delivery accuracy to exceed customer expectations.
    • Managed special pricing requests and system updates for customer mapping and routing.
    • Leveraged CRM tools to track customer interactions and streamline follow-ups.
    • Achieved 95% customer retention rate through personalized service and proactive issue resolution.
    • Exceeded sales targets by 30% through exceptional customer engagement and upselling strategies.
    • Improved satisfaction ratings by 25% through effective problem-solving and personalized communication.
    • Implemented feedback systems, reducing complaints by 20% and enhancing customer experience.
    • Conducted market research to tailor services, resulting in 15% increase in repeat business.
    • Recognized as Employee of the Month for delivering exceptional service and achieving sales goals.

Administrative Assistant cum Accounts

Venture Horizon Real Estate Brokers LLC
Dubai
09.2016 - 07.2017
  • • Managed accounts payable/receivable, payroll, and employee benefits, ensuring timely, accurate transactions.
    • Prepared financial reports and conducted internal audits, supporting data-driven decisions and compliance.
    • Collaborated with suppliers and departments to resolve payment and inventory issues efficiently.
    • Reconciled journal entries and ledger accounts, maintaining accurate financial records.
    • Supported sales teams through administrative and clerical tasks, improving team productivity.
    • Handled customer inquiries and complaints, increasing satisfaction ratings by 20%.
    • Trained new staff and optimized processes using software tools, boosting reporting accuracy and efficiency.

Education

Bachelor's Degree - BUSINESS ADMINISTRATION, MARKETING

Adamson University
01.2001 - 03.2005

Procurement Basic -

Dubai
04.2019

Skills

  • ERP
  • Microsoft Office
  • Microsoft Power BI
  • Effective collaboration
  • Knowledge of sap software
  • Technical sales knowledge
  • Cross-Cultural understanding
  • Sales forecasting aptitude
  • Customer insight
  • Networking proficiency
  • Product knowledge mastery
  • Competitor awareness
  • MS excel expertise
  • Business intelligence tools
  • Target achievement drive
  • Financial reporting
  • Data collection
  • CRM Software proficiency
  • Resilience under pressure
  • Initiative taking
  • Customer Service
  • Communication skills
  • Cultural awareness
  • Interpersonal communication
  • Conflict Resolution
  • Microsoft Office Suite
  • Process Improvement
  • Written and verbal communication
  • Time-management
  • Cultural sensitivity
  • Lookups software
  • Pivot table development

Accomplishments

  • Reduced sales report preparation time by 30% through optimized data collection methods.
  • Increased sales team performance by 15% through effective KPIs monitoring.
  • Secured customer satisfaction score of 95% through outstanding service delivery.
  • Successfully coordinated 100% of chiller requests within set timelines.

Languages

English

Custom

  • Course Title, Arla National Food Products LLC
  • Employee of the Month, Arla National Food Products LLC
  • Part of Arla Project Independence

Timeline

Jr Sales Analyst

Arla Foods LLC
04.2023 - 06.2025

Customer Service Executive

Arla Foods
07.2017 - 04.2023

Administrative Assistant cum Accounts

Venture Horizon Real Estate Brokers LLC
09.2016 - 07.2017

Bachelor's Degree - BUSINESS ADMINISTRATION, MARKETING

Adamson University
01.2001 - 03.2005

Procurement Basic -

Dubai

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KATHLEEN ANNE GAOR VILLARAN