Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Katia Christodoulou
F&B Operations Manager
Dubai
Summary
Overview
21
years of professional experience
4
Languages
Work History
Mikel coffee companyDubai
Operations manager
12.2018 - Current
Job overview
- Overseeing day to day operations for 5 outlets between Dubai and Al Ain
- Conducting audits, trainings and implementing company standards
- Coordinating with the franchise in Greece for menu updates and coffee and supplies orders
- Analyzing reports (sales, cost, P&L, wastage) and acting accordingly
- Regularly review product quality and research new suppliers
- Control operational costs of the restaurants and identify measures to cut waste
- Ensure compliance with sanitation and safety regulations
- Organize and supervise shifts of front and back of the house for all branches
- Creating incentives to motivate the team, boost sales and improve performance
- Recruiting, training and coaching staff to meet the company standards and deliver an excellent service.
The Stuffed Burger CoDubai
Operations manager
06.2018 - 12.2018
Job overview
- Overseeing day to day operations for 4 outlets and the pre-opening of new units, Central Kitchen and logistics
- Conducting audits, trainings and implementing company standards
- Coordinating with Head Chef and marketing team for the promotion of the brand
- Analyzing reports (sales, cost, P&L, wastage) and acting accordingly
- Responsible for the development of the brand and its image and the increment of profit
- Implementing brand standards for Franchise plan
- Recruiting, training and coaching staff to meet the company standards and deliver an excellent service
- Reporting directly to CEO
The Stuffed Burger CoDubai
Branch manager
12.2017 - 05.2018
Job overview
- Preparing weekly schedule for all employees (F.O.H, B.O.H, Production)
- Monitoring and managing stock levels
- Preparing inventories and checking food cost
- Recruiting, training and motivating staff
- Handling customer complaints
- Dividing stations and coordinating the entire operation
- Coordinating for out of house events
- Preparing invoices
- Making sure all standards (food and hygiene) are followed
Mikel Coffee CompanyDubai
Manager
07.2016 - 11.2017
Job overview
- Preparing weekly schedule for employees
- Responding to customer complaints
- Recruiting, training and motivating staff
- Ensure that all items are appropriately displayed on shelves and in display fridges and oversee maintenance of store
- Organizing and supervising the shifts of kitchen, baristas, waiting and cleaning staff
- Checking stock levels and ordering supplies
- Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately
- Maintain high standards of quality control, hygiene, and health and safety
Mikel Coffee Company Larisa
instructor and supporting team for franchise development
10.2011 - 06.2016
Job overview
- Provided service and product training for staff
- Provided ISO training
- Assisting and supporting the launching of new stores
- Handle store operations in the absence of store managers.
Mikel coffee company Larisa
Head Cashier
08.2009 - 01.2011
Job overview
- Training cashiers
- Monitor the work of cashiers on a daily basis
- Create and distribute cashier schedules and till allocation
- Ensure that workload is equally divided between cash registers
- Perform cashier duties during cashiers' absence or extreme workload
- Manage bank deposit activities and make sure that cash is counted accurately at the end of each shift.
DVD club shop
Store manager
09.2004 - 08.2006
Job overview
DVD club shop
Assistant manager
08.2002 - 09.2003
Job overview
Education
Panteion University Political and social scienceAthens
Bachelor from Political Psychopathology
09.2002 - 2007.04
University Overview
Skills
Knowledge of ISO and HACCP
undefinedAccomplishments
Accomplishments
- Earned the “Golden Operations” Award in 2021 and 2022 for Best Score in "Mystery Shopping"
Timeline
Operations manager
Mikel coffee company
12.2018 - Current
Operations manager
The Stuffed Burger Co
06.2018 - 12.2018
Branch manager
The Stuffed Burger Co
12.2017 - 05.2018
Manager
Mikel Coffee Company
07.2016 - 11.2017
instructor and supporting team for franchise development
Mikel Coffee Company
10.2011 - 06.2016
Head Cashier
Mikel coffee company
08.2009 - 01.2011
Store manager
DVD club shop
09.2004 - 08.2006
Panteion University Political and social science
Bachelor from Political Psychopathology
09.2002 - 2007.04
Assistant manager
DVD club shop
08.2002 - 09.2003
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