Katie Arbourne
Dubai ,UAE
Summary
Highly experienced professional with exceptional organisational and communication skills, complemented by a strong aptitude for problem-solving and task management. Knowledgeable in managing schedules, handling correspondence, and supporting teams with strict deadlines. Proficient in coordinating activities and ensuring smooth day-to-day operations. Eager to contribute to the continued success of Al Bidayer Stud, Sharjah.
Overview
28
28
years of professional experience
Work history
Equestrian Trainer
Team Yam UAE
Dubai, UAE
06.2023 - Current
- Provide exceptional care and management of the Team's horses
- Train horses and Team Junior rider for competitive events
- Management of regulatory documents, with safety and welfare standards compliance
- Collaborating with veterinary specialists to ensure optimal health of each horse
- Manage daily training and exercise regimes to maintain optimal equine health, fitness and wellbeing.
Social Media and Marketing Manager
Freelance
Dubai, UAE
01.2021 - 07.2024
- Managed dual clients and timeframe requests
- Boosted public image for target audiences using multiple engagement platforms
- Produced engaging photo and video content (Canva/Capcut)
- Identified areas for content improvement by monitoring competitor social media activity and trends
- Evaluated social media insights during and after campaign delivery
- Supported brands to become leaders within their genre
Standards and Procedures Specialist
Emirates Airline
Dubai, UAE
08.2014 - 10.2017
- Managed, motivated and train Cabin Crew
- Prepared detailed reports for senior management's strategic planning.
- Coordinated supplier relationships, ensuring timely delivery of products.
- Delivered system training for staff (quark/BMS/SharePoint)
- Optimised resource allocation for maximised operational efficiency.
- Produced reports for key stakeholders
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
Manager Operations and Customer Relations
The Clinic DIFC
Dubai, UAE
12.2008 - 09.2011
- Managed customer service staff to maintain smooth daily operations
- Managed front office and associated responsibilities
- Monitored health and safety measures for guaranteed compliance
- Developed successful teams through recruiting, orienting and training
- Resolved conflicts and complaints as appropriate
Service Development and Procedures Consultant
Virgin Atlantic Airways
London, UK
02.2002 - 11.2005
- Reviewed, approve and implement required service changes
- Delivered Cabin Service changes at pre-flight briefings and training courses
- Highlighted undetected organisational needs to improve business performance
- Prepared proposals with revised methods and new strategies
Inflight Retail Sales Executive
Virgin Atlantic Airways
London, UK
11.2000 - 02.2002
- Communication and training link between Retail Sales and Cabin Crew
- Negotiated incentives and bonuses with external suppliers for Cabin Crew
- Organised staff professional development training to improve service delivery
- Researched and applied proven marketing techniques to drive onboard Cabin Crew sales
Cabin Crew Supervisor
Virgin Atlantic Airways
London, UK
09.1997 - 11.2000
- Implemented and motivated Cabin Crew to deliver the highest service and safety standards
- Managed VIP and CIP expectations personally
- Handled special needs of children, elderly and individuals with disabilities
- Updated passenger manifest accurately before each departure ensuring correct information is always available on board
- Managed appropriate safety and emergency responses
Education
A Level - English Literature, Theatre Studies
Bishop of LLandaff High School
Cardiff, Wales UK 09/1993 - 06/1995
GCSE A-C - Math, English Literature, English Language, Physics, Chemistry, Biology, Jewellery and Art.
Bishop of Llandaff High School
Cardiff, Wales UK 09/1989 - 06/1994
BA combined Honors - English, Media and Theatre
Swansea University
Cardiff, Wales UK 09/1995 - 06/1997
Skills
- Office management
- Customer relations
- Verbal and Written Comms
- Interpersonal Skills
- High level of adaptability
- Business administration
- New customer onboarding
- Stakeholder management
Timeline
Equestrian Trainer
Team Yam UAE
06.2023 - Current
Social Media and Marketing Manager
Freelance
01.2021 - 07.2024
Standards and Procedures Specialist
Emirates Airline
08.2014 - 10.2017
Manager Operations and Customer Relations
The Clinic DIFC
12.2008 - 09.2011
Service Development and Procedures Consultant
Virgin Atlantic Airways
02.2002 - 11.2005
Inflight Retail Sales Executive
Virgin Atlantic Airways
11.2000 - 02.2002
Cabin Crew Supervisor
Virgin Atlantic Airways
09.1997 - 11.2000
A Level - English Literature, Theatre Studies
Bishop of LLandaff High School
09/1993 - 06/1995
GCSE A-C - Math, English Literature, English Language, Physics, Chemistry, Biology, Jewellery and Art.
Bishop of Llandaff High School
09/1989 - 06/1994
BA combined Honors - English, Media and Theatre
Swansea University
09/1995 - 06/1997
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