Katie Monaghan
Toronto
Summary
Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Air Hostess
Emirates Airlines
12.2019 - 01.2025
- Undertook an intensive 3 month training programme including first aid, security , different aircraft models and classifications, customer service skills.
- Completed Business class training, customer service which focused on small details, wine/ champagne courses, food and overall customer needs.
- Handled challenging situations calmly under pressure such as medical emergencies or disruptive passengers in order to ensure the well-being of all individuals onboard.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Demonstrated excellent communication skills while handling passenger inquiries, concerns, and complaints professionally and courteously.
- Collaborated effectively with fellow crew members, promoting teamwork and efficient operations during flights.
- Resolved passenger conflicts and medical emergencies during flights.
Marketing and Events Coordinator
Camden Court Hotel
01.2018 - 12.2019
- Negotiated favorable contracts with venues and suppliers, securing cost-effective solutions without compromising on quality or service levels.
- Managed budgets effectively, optimizing resources and reducing overall costs without sacrificing event quality.
- Coordinated sponsorship opportunities that provided additional revenue streams while enhancing brand exposure at events.
- Oversaw event registration process by collecting and tracking attendee information.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed and distributed event surveys to gather feedback and assess event success.
- Utilized social media to promote events and increase attendance.
- Led pre-event planning meetings to ensure clear communication among team members, resulting in smooth operations on event day.
Head Receptionist
The Royal Hotel
09.2016 - 01.2017
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Streamlined appointment scheduling for improved time management and increased client flow.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
- Training new employee's on opera system we had in place. Along with up skilling attending training events which were put in place.
Education
Bachelor of Business in Tourism - Business
Mayo Institute of Technology
Galway 05-2015
Skills
- Strong work ethic
- Patience and tolerance
- Excellent communicator
- Motivated Individual
- Teamwork and cooperation
- Verbal and written communication
- Hospitality service expertise
- Conflict resolution
- Training and coaching
Certification
- GCAA License
- Aviation medical Certification
- SOP training course completed whilst working in The Royal Hotel.
- US visa emirates Airline crew
References
- On Request
Timeline
Air Hostess
Emirates Airlines
12.2019 - 01.2025
Marketing and Events Coordinator
Camden Court Hotel
01.2018 - 12.2019
Head Receptionist
The Royal Hotel
09.2016 - 01.2017
- GCAA License
- Aviation medical Certification
- SOP training course completed whilst working in The Royal Hotel.
- US visa emirates Airline crew
Bachelor of Business in Tourism - Business
Mayo Institute of Technology
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