KATLO NOKANE
IT TECHNICIAN
Dubai,DU
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Language
Work History
NOC Technician
OPQ NET
06.2019 - 03.2024
- Developed strong relationships with vendors to ensure prompt delivery of equipment replacements or repairs when necessary.
- Reduced downtime for clients by providing timely resolution of technical problems.
- Configured and maintained network backup and recovery procedures.
- Supported users both local and by phone with problem resolution and education.
- Optimized equipment performance by performing routine maintenance tasks such as firmware upgrades.
- Configured, monitored and maintained email applications and virus protection software.
IT Support Engineer
Mega Internet
02.2017 - 04.2019
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Software Engineering
Botho University
Botswana 04.2001 -
Skills
Organizational Skills
System monitoring
Network Security
IT best practice framework expertise
Problem-solving aptitude
Effective Communication
Timeline
NOC Technician
OPQ NET
06.2019 - 03.2024
IT Support Engineer
Mega Internet
02.2017 - 04.2019
Bachelor of Science - Software Engineering
Botho University
04.2001 -
Similar Profiles
Jillian JeanJillian Jean
Team Supervisor at NET Ministries USA & NET ScotlandTeam Supervisor at NET Ministries USA & NET Scotland
Holly SortmanHolly Sortman
Executive Assistant to the Chief Executive Officer at NET(net), Inc.Executive Assistant to the Chief Executive Officer at NET(net), Inc.
Harjot BajwaHarjot Bajwa
Customer Engagement Manager at Net SolutionsCustomer Engagement Manager at Net Solutions
Yamin MahroumYamin Mahroum
Real estate agent and consultant at FreelancerReal estate agent and consultant at Freelancer
Cheryle XavierCheryle Xavier
Principal Business Analyst - Cloud Financials at FIRST ABUDHABI BANKPrincipal Business Analyst - Cloud Financials at FIRST ABUDHABI BANK