Katrina Marie Arellano Guillen
Al Ain,U.A.E.
Summary
Dedicated nursing professional with strong patient care and administrative expertise developed as a Healthcare Assistant. Demonstrated ability to enhance patient satisfaction and streamline administrative processes through effective planning and coordination. Proven skills in communication and collaboration with medical staff and stakeholders in diverse healthcare environments.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
Work history
Healthcare Administrator
Mediclinic Al Jowhara Hospital
Al Ain
12.2019 - 08.2025
- To provide comprehensive and professional administrative support to the Physician Clinics that will enable the nursing and medical employees to focus on quality clinical care.
- To provide patient administration support in the Outpatient setting.
- To ensure that clinical and non-clinical stock is sufficient and effectively controlled.
- To actively promote patient satisfaction.
- Ensure that the medical insurance information of patients is up to date and correct.
- To provide administration support to Clinic Physicians.
- Transcribed dictation and notes from clinicians to create or update patient records.
Healthcare Attendant
Universal Hospital
Al Ain
05.2015 - 09.2019
- Company Overview: (Formerly Al Ain Cromwell Hospital) in a recently JCIA accredited Hospital
- Help patients with personal hygiene and care such as bathing, grooming, and dressing, and bowel and bladder care.
- To establish and maintain excellent interpersonal skill and effective communication between the midwifery and multidisciplinary team, women and their families.
- Moving patients and sending blood sample or specimen as ordered by the physician.
- Lift, transport, and move patients using the appropriate techniques.
- Make beds, and maintain clean and safe environments for patients.
- Responsible for charges, inventory of consumables and lines.
- Assisting clinical staff, including clerical assistance, with admission, orientation and discharge of patients.
- Ensuring that equipment is available according to department cleaned and well maintained for immediate use.
- Aware of environment, health and safety at work protocols and to promptly report any accidents.
- Prevention and Control of Infection Link Staff.
Education
Certified Nursing Assistant - Healthcare
Filipino Institute Al Ain Training Center
Al Ain City, Abu Dhabi 03.2022 - 09.2022
Medical Coding -
Newton Training Center
Al Ain City, Abu Dhabi 06.2019 - 09.2019
Caregiver - Healthcare
Filipino Institute Al Ain Training Center
02.2018 - 10.2018
Bachelor of Science - Hotel and Restaurant Management
Central Philippine University
ILOILO PHILIPPINES 06.2004 - 10.2008
Bachelor of Elementary Education - undergraduate
St. Antony's College
PHILIPPINES 06.2003 - 04.2004
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Don Felix Serra National High School
San Joaquin, Iloilo City 01.1999 - 01.2003
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Igbangcal Elementary School
San Joaquin, Iloilo City 01.1993 - 01.1999
Skills
- Demonstrate basic Computer Literacy
- Basic understanding of Insurance Claims procedure
- Demonstrate knowledge of sending insurance approval and eligibility
- Demonstrate fluency in English (written and verbal)
- Demonstrate knowledge and understanding of medical terminology
- Demonstrate knowledge of patient care support procedure
- Knowledge of stock control procedure
- Billing procedures familiarity
- Medical coding
- Time-management
- Health and Safety Compliance
- Resilience under pressure
- Patient coordination
REFERENCES
- Dr. Maha Majeed Hameed, Consultant Obstetrics and Gynecology, Head of Department OBGYNE, Medical Director, Mediclinic Al Jowhara Hospital Al Ain, +971503355253, Maha.Majeed@mediclinic.ae
- Maali El Saleh, Patient Admin Coordinator, Mediclinic Al Jowhara Hospital Al Ain, +971564335291, Maali.Saleh@mediclinic.ae
- Shazia Naz, OPD Unit Manager, Mediclinic Al Jowhara Hospital Al Ain, +971552740420, Shazia.Naz@mediclinic.ae
Timeline
Certified Nursing Assistant - Healthcare
Filipino Institute Al Ain Training Center
03.2022 - 09.2022
Healthcare Administrator
Mediclinic Al Jowhara Hospital
12.2019 - 08.2025
Medical Coding -
Newton Training Center
06.2019 - 09.2019
Caregiver - Healthcare
Filipino Institute Al Ain Training Center
02.2018 - 10.2018
Healthcare Attendant
Universal Hospital
05.2015 - 09.2019
Bachelor of Science - Hotel and Restaurant Management
Central Philippine University
06.2004 - 10.2008
Bachelor of Elementary Education - undergraduate
St. Antony's College
06.2003 - 04.2004
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Don Felix Serra National High School
01.1999 - 01.2003
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Igbangcal Elementary School
01.1993 - 01.1999
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