Kaushalya Prabodhani
Abu Dhabi
Summary
I am customer service expert with a rich background, having accumulated one year of experience in the dynamic work environment of the UAE and six years in Sri Lanka. Backed by a Diploma in HR Management and Administration, I have honed my administrative skills and versatility. In the UAE I adeptly managed various tasks, ensuring the smooth operation of daily activities, from scheduling appointments to handling correspondence.
Overview
7
7
years of professional experience
Work History
Guest Experience Expert
Americana Kuwait Food Company LLC
Umm Al Quwain City, United Arab Emirates
03.2023 - 04.2024
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Coordinated smooth communication between departments for seamless guest services delivery.
- Maintained high levels of cleanliness in common areas.
- Managed inventory of supplies to maintain adequate stock for daily operations, reducing costs from excess ordering or waste.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding promotions and amenities.
Customer Relations Executive
Neochem Life Science Pvt Ltd. Sri Lanka
Colombo
01.2022 - 03.2023
- Responded to customer requests for products, services, and company information through various channels including phone,emails,chat and in-person interactions.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Responded to customer requests for products, services, and company information.
Senior Project Coordinator
HSenid Business Solutions PLC
Colombo,Sri Lanka
10.2019 - 01.2022
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.
- Served as primary interface between domestic personnel and production staff in overseas facilities.
- Negotiated contracts with vendors and service providers, securing favorable terms that supported budgetary constraints.
- Created comprehensive documentation for each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits.
Front Office Executive
Asiri Hospitals Holdings
Colombo,Sri Lanka
09.2017 - 10.2019
- Answered calls,responded emails & Received inquiries from patients.
- Enhanced customer satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Human Resources Management & Administration
Science & Information Technology Campus
Sri Lanka02.2023
Udemy
Customer Service Mastery01.2023
High School Diploma -
Certified Management Accountings Institute of CMA
Sri Lanka03.2021
Skills
- Attention to Detail
- Time Management
- Calendar Management
- Patience and composure
- Exceptional communication
- Upselling strategies
- Feedback implementation
- Client Relationship Management
Additional Information
Nationality : Sri Lankan
Date of birth : 28/03/1995
Visa Status : Cancel Visa
Marital Status : Single
Languages
English
Upper intermediate (B2)
Hindi
Beginner (A1)
Timeline
Guest Experience Expert
Americana Kuwait Food Company LLC
03.2023 - 04.2024
Customer Relations Executive
Neochem Life Science Pvt Ltd. Sri Lanka
01.2022 - 03.2023
Senior Project Coordinator
HSenid Business Solutions PLC
10.2019 - 01.2022
Front Office Executive
Asiri Hospitals Holdings
09.2017 - 10.2019
Human Resources Management & Administration
Science & Information Technology Campus
Udemy
High School Diploma -
Certified Management Accountings Institute of CMA