Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Kaushalya Prabodhani

Kaushalya Prabodhani

Abu Dhabi

Summary

I am customer service expert with a rich background, having accumulated one year of experience in the dynamic work environment of the UAE and six years in Sri Lanka. Backed by a Diploma in HR Management and Administration, I have honed my administrative skills and versatility. In the UAE I adeptly managed various tasks, ensuring the smooth operation of daily activities, from scheduling appointments to handling correspondence.

Overview

7
7
years of professional experience

Work History

Guest Experience Expert

Americana Kuwait Food Company LLC
03.2023 - 04.2024
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
  • Coordinated smooth communication between departments for seamless guest services delivery.
  • Maintained high levels of cleanliness in common areas.
  • Managed inventory of supplies to maintain adequate stock for daily operations, reducing costs from excess ordering or waste.
  • Maintained consistent positive customer feedback.
  • Answered guest inquiries and provided information regarding promotions and amenities.

Customer Relations Executive

Neochem Life Science Pvt Ltd. Sri Lanka
01.2022 - 03.2023
  • Responded to customer requests for products, services, and company information through various channels including phone,emails,chat and in-person interactions.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Responded to customer requests for products, services, and company information.

Senior Project Coordinator

HSenid Business Solutions PLC
10.2019 - 01.2022
  • Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
  • Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.
  • Served as primary interface between domestic personnel and production staff in overseas facilities.
  • Negotiated contracts with vendors and service providers, securing favorable terms that supported budgetary constraints.
  • Created comprehensive documentation for each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits.

Front Office Executive

Asiri Hospitals Holdings
09.2017 - 10.2019
  • Answered calls,responded emails & Received inquiries from patients.
  • Enhanced customer satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Human Resources Management & Administration

Science & Information Technology Campus
Sri Lanka
02.2023

Udemy
Customer Service Mastery
01.2023

High School Diploma -

Certified Management Accountings Institute of CMA
Sri Lanka
03.2021

Skills

  • Attention to Detail
  • Time Management
  • Calendar Management
  • Patience and composure
  • Exceptional communication
  • Upselling strategies
  • Feedback implementation
  • Client Relationship Management

Additional Information

Nationality : Sri Lankan

Date of birth : 28/03/1995

Visa Status : Cancel Visa

Marital Status : Single

Languages

English
Upper intermediate (B2)
Hindi
Beginner (A1)

Timeline

Guest Experience Expert

Americana Kuwait Food Company LLC
03.2023 - 04.2024

Customer Relations Executive

Neochem Life Science Pvt Ltd. Sri Lanka
01.2022 - 03.2023

Senior Project Coordinator

HSenid Business Solutions PLC
10.2019 - 01.2022

Front Office Executive

Asiri Hospitals Holdings
09.2017 - 10.2019

Human Resources Management & Administration

Science & Information Technology Campus

Udemy

High School Diploma -

Certified Management Accountings Institute of CMA
Kaushalya Prabodhani