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Dynamic leader with proven expertise in operations management and customer service excellence, honed at Zus Coffee Sdn Bhd and other notable outlets. Skilled in driving revenue growth and team leadership, I excel in creating efficient service strategies and fostering a loyal customer base. My approach blends operational efficiency with effective communication, achieving significant performance enhancements.

Adaptable Senior Server/Bartender/ Manager offering 30 years of experience in upscale and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.

Seeking a career with a company in order to hone my skills obtained from professional education and training from internationally reputed institutions and companies.
The ability to explain complex information clearly and simply. Good Sales and negotiation skills. Proactive, plenty of drive, initiative and highly self motivated. An honest and trustworthy manner.
30 years of age, a professional From the Service industry having a one year Diploma in Hotel & Catering Management and training in Hotel Expotel from Hyderabad for 6 months and experience of 11 years working at different levels from Tr.Steward to Outlet Manager. Driven Retail Manager with more than Three years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Strengths in sales, service and team leadership in retail environments. Consistent record of increasing sales, cutting costs and developing exceptional front end teams.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

To enhance my professional skill in a dynamic and fast-paced workplace. To use my skills in the best possible way to achieve the company's goals.

Kaveesha Heshani

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Outlet Manager

Operations Manager

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Certificate of Higher Education -

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Outlet Manager

Operations Manager

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Certificate of Higher Education -

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