KAVEESHA THEBUWANAGE
Dubai,UAE
Summary
A passionate Banker with more than eight years experience in multiple Commercial, HR and Customer service activities with an academic background in Banking and Finance & HR with a keen interest in joining an organization that promotes personal growth. An ambitious professional who thrives in a fast-paced environment to achieve corporate milestones.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Relationship Officer
Emirates NBD - Derby Group
Dubai, UAE
10.2023 - Current
- Educate customers about company products, services and special offers.
- Update customers on service issues and maintained satisfaction through continued communication.
- Communicate client feedback to leadership teams and identified improvement possibilities.
- Maintain detailed knowledge of company offerings to recommend appropriate products to clients.
- Achieving target surpassing results by expertly coding payroll entities, expanding the customer portfolio and enhancing eligibility for Bank liability products.
- Exceeding goals through effective payroll coding, enabling broader customer access to retail banking products and liability solutions, showcasing a strategic approach to portfolio growth.
HR Executive
Sampath Bank - HR Department
Colombo, Sri Lanka
08.2018 - 08.2023
- Recruited, hired and trained new employees to optimize profitability.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Improved Business HR policies by guiding and collaborating with managers.
- Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
- Handled Internship program and Inductions.
- Maintained rapport with chartered qualified professionals.
- Verified HRIS data and recruitment credentials.
- Handled Internship and contract employees payroll (Initial Part).
Executive - Branch Banking
Sampath Bank
Sothern, Sri Lanka
08.2016 - 08.2018
- Opened customer accounts and provided smooth onboarding services.
- Investigated customer queries to provide timely financial solutions.
- Analyzed financial statements to identify client viability and risk.
- Coached banking service teams in providing exceptional customer care.
- Handled cash operations.
- Handled International operations and e - remittances.
Credit Processing Associate
Bank of Ceylon
Colombo, Sri Lanka
01.2016 - 08.2016
- Evaluated client credit check outcomes to provide complete financial advice.
- Progressed legal action for overdue accounts.
- Reviewed and submitted applications to management with recommendations.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Handled recoveries functions.
Education
Professional Diploma in HR Management
Sri Lanka 01.2022 - 01.2023
Associate Business Executives - Level 6 (R)
UK 01.2023 - 09.2023
Intermediate of Applied Banking and Finance -
Institute of Bankers of Sri Lanka
Sri Lanka /2021 - /2022
G.C.E Advanced Level Examination
Sri LankaSkills
- Customer Service
- Team Leadership
- Business Development
- Employee Management
- Process Improvement
- Operations Management
- Hiring and Recruitment
- Deadline-driven
- Due Diligence
- Customer service-oriented
- Sales proficiency
Timeline
Relationship Officer
Emirates NBD - Derby Group
10.2023 - Current
Associate Business Executives - Level 6 (R)
01.2023 - 09.2023
Professional Diploma in HR Management
01.2022 - 01.2023
HR Executive
Sampath Bank - HR Department
08.2018 - 08.2023
Executive - Branch Banking
Sampath Bank
08.2016 - 08.2018
Credit Processing Associate
Bank of Ceylon
01.2016 - 08.2016
Intermediate of Applied Banking and Finance -
Institute of Bankers of Sri Lanka
/2021 - /2022
G.C.E Advanced Level Examination
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