Kavinda Perera
Café Manager
Dubai,Jumeirah
Summary
m
WWW
https://bold.pro/my/kavinda
-perera-230516224250/554
Skills
Communication Skill
Advanced
Excellent Customer Service
Advanced
Interpersonal and Teamwork
Skill
Advanced
Management and
Administration Skill
Self-starting Operations Manager offering high-level experience in
supervision of workover and completion operations. Adept at
directing work of completion consultants and completion
supervisors. Successful introducing lean manufacturing to increase
productivity and cut costs of completion. Well organized, attentive
to detail and vigilant in achieving safety and environmental impact
reduction objectives.
Overview
19
19
years of professional experience
Work History
Operations Manager
Black Panda Café
Dubai
06.2021 - Current
- Increased profit by streamlining operations
- Directed initiatives to improve work environment, company culture or overall business strategy
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Introduced new methods, practices, and systems to reduce turnaround time
- Opened 3 new outlets within first year.
Cafe Supervisor
Tim Hortons
Dubai
01.2020 - 01.2011
- Resolved and investigated complaints regarding service and food quality to prevent loss of business
- Handled cash register counting, and supply ordering
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality
- Handled Cafe Inventory and Cost Control
- Managed display products effectively to achieve consistent sales with minimal waste
- Kept cafe in full compliance with Tim Horton's brand standards and achieved consistent scores above 90
- Advanced
Senior Waiter
Profitable Thinking Skill, Advanced, Dubai Marine Beach Resort & Spa
Dubai
01.2013 - 11.2016
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks
- Greeted guests, answered questions about menu selections and offered drink pairings
- Supervised 25 tables and assisted waitstaff by answering questions, taking orders and offering suggestions
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Increased sales significantly by upselling higher- end products to customers
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service
- Maintained cleanliness of overall dining room.
Restaurant Manager
Hotel Cockpit
Colombo
05.2012 - 09.2013
- Handled customers inquiries and complains
- Oversee daily operations and ensuring all guests have pleasant experience
- Taken full responsibilities include maintaining restaurant's revenue, profitability and quality goals
- Created detailed reports on weekly, monthly and annual revenues and expenses
- Coordinated with catering staff to deliver food services for special events and functions
- Managed staff schedules and maintained adequate coverage for all shifts
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager
Leyons Café & Bake Shop
Colombo
02.2010 - 04.2012
- Led and directed team members on effective methods, operations, and procedures
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Correctly calculated inventory and ordered appropriate supplies
- Purchased food and cultivated strong vendor relationships
- Coordinated with catering staff to deliver food services for special events and functions.
Head Waiter
Café Havana
Dubai
01.2005 - 12.2008
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials, and took drink orders.
Education
Diploma - Hotel Management
Lanka International Hotel School
2000-12
Accomplishments
- Awarded "Employee of the Month" for the month of September in 2015 in Hugo Cafe Dubai Marine
- Beach Resort and Spa, Dubai, UAE
- Certifications10 Person In Charge - Advance (Level 3)03 Owning the Guest Experience and All About Coffee08 Disability Awareness03 The Basic Food Hygiene Training Course
Skills
- Project Development
- Workflow Planning
- Staff Management
- Sales and Marketing
- Brand Management
- Project Management
- Verbal and Written Communication
- Team Leadership
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTimeline
Operations Manager
Black Panda Café
06.2021 - Current
Cafe Supervisor
Tim Hortons
01.2020 - 01.2011
Senior Waiter
Profitable Thinking Skill, Advanced, Dubai Marine Beach Resort & Spa
01.2013 - 11.2016
Restaurant Manager
Hotel Cockpit
05.2012 - 09.2013
Restaurant Manager
Leyons Café & Bake Shop
02.2010 - 04.2012
Head Waiter
Café Havana
01.2005 - 12.2008
Diploma - Hotel Management
Lanka International Hotel School
Similar Profiles
Kavinda PereraKavinda Perera
Operations Manager at Black Panda CaféOperations Manager at Black Panda Café
Jagdeep SinghJagdeep Singh
Sous Chef at Black and White coffee Cartel caféSous Chef at Black and White coffee Cartel café
Anna FrenchAnna French
Kitchen Hand at Black Vice CaféKitchen Hand at Black Vice Café