Kavish Amir
Dubai
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Team leader
Smart Data LLC
Dubai, United Arab Emirates
2023.11 - Current
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Tracked network and telephony devices for performance and load threshold metering.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Guided and assisted users with technical issues, improving network performance and usability.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Developed disaster recovery and fault tolerance plans to support data recovery and asset management.
- Secured network systems by establishing and enforcing access control policies.
- Maintained network configuration, mapping and service records for accurate documentation.
- Designed servers, routers and hardware to achieve network demands.
- Troubleshot network issues and provided rapid solutions to limit downtime.
IT Support Specialist
Serena Group of companies
Gilgit
2020.04 - 2022.09
- Configured and implemented Windows 8 deployments using MDT
- Identified and implemented new technologies for clients
- Provided support for operating systems (XP, Windows 7, and Windows Servers)
- Troubleshot laptop and system software and hardware issues
- Developed maintenance standards for computer hardware and software
- Resolved client-side issues related to email, DHCP, DNS, and Internet connectivity
- Managed hardware peripherals like printers and scanners
- Provided second-level support to clients for all operating system and software issues.
IT Support Specialist
GC University
Faisalabad
2019.01 - 2020.03
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person
- Provide prompt and effective support by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues
- Ensure timely and accurate logging of incidents, prioritizing and categorizing them based on severity and impact
- Follow established procedures to escalate complex problems to appropriate teams or higher-level support, while actively monitoring and tracking their resolution.
System Administrator
IT Eccurately Computers LLC
2016.01 - 2020.01
- Azure Active Directory management
- Zkteco Attendance machine configuration and software installation
- Microsot Office 365
- AZ-104
- AL MARWA GOVERNMENT TRANSACTIONS L.L.C
- Ms-102.
Education
Bachelor of Technology - Information Tecnology
Government College University Faisalabad
Faisalabad, Pakistan 2016.08 - 2020.08
Intermediate in Computer Sciences - undefined
2014.01 - 2016.04
Skills
- English
- Urdu
- Hindi
- Burushaki
- Software Solutions
- Databases Skills
- Room Database
- MySQL
- Security technologies
- Technical infrastructure migration
- Automation tools and scripting
- Network engineering
- Data network technology
- Wireless network set up
- VXLAN designs and troubleshooting
- Microsoft Exchange
- Data Protection Manager (DPM)
- Network support
- Anti-virus infrastructure
- Troubleshooting network issues
- Software deployment
Certification
- IT Support Specialist
- Assistant IT Manager
- IT Support
- Microsoft Office 365
- CCNA
- IT Support Specialist (Google)
- AZ-104
- Ms-102
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Team leader
Smart Data LLC
2023.11 - Current
IT Support Specialist
Serena Group of companies
2020.04 - 2022.09
IT Support Specialist
GC University
2019.01 - 2020.03
Bachelor of Technology - Information Tecnology
Government College University Faisalabad
2016.08 - 2020.08
System Administrator
IT Eccurately Computers LLC
2016.01 - 2020.01
Intermediate in Computer Sciences - undefined
2014.01 - 2016.04