Kavitha Perpetual
Dubai,UAE
Summary
Senior administrative and operations professional with extensive experience in international and local business operations and executive office management. Proven ability to lead large teams, optimize workflows, and ensure compliance with financial and contractual standards. Expertise in supporting executive leadership, streamlining back-office processes, and managing multi-million dirham asset portfolios. Track record of maintaining efficient office environments and organizing complex documentation in high-pressure corporate settings.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work history
Office / Business Manager
Meem Arabia Consultants
Dubai, UAE
2024.09 - 2026.01
- Managed end-to-end recruitment processes to attract top-tier candidates and systematically strengthen talent pipeline capacity.
- Streamlined administrative procedures and standardized team workflows to eliminate redundant efforts, cutting cross-team inefficiencies and daily operational delays.
- Coordinated cross-functional team meetings and delivered daily workflow updates to align investor partners with internal project milestones.
- Maintained meticulous corporate records and audited ongoing compliance documentation to consistently fulfill legal and regulatory obligations.
- Performed detailed financial and market analyses to produce executive reports and presentations that guided leadership evaluations and strategic planning.
- Executed rigorous audits of company expenditures to uncover cost-saving opportunities and oversaw contract negotiation milestones using tracking frameworks.
Business Manager
Reach Capital India
Bangalore, India
2021.06 - 2024.07
- Managed client documentation, financial records, and operational risk checks for audits.
- Closed workflow gaps and maintained 100% compliance rating during internal audits.
- Supported loan and deposit processing, improving service delivery revenue by 15%.
- Increased processing speed by 20% through targeted KPI monitoring.
- Supervised and onboarded team of 25 staff members.
- Delegated tasks to reduce payroll processing errors to zero.
- Facilitated cross-functional coordination to resolve complex client issues.
- Improved customer satisfaction and long-term retention scores by 25%.
- Coordinated internal teams, partners, and specialists for client growth.
Administrative/Business Manager
Ssprinkz Financial Services
Coimbatore, India
2014.01 - 2021.03
- Owned day-to-day advisory wealth operations and client support activities.
- Led coordination of daily tasks across 1 - 25 financial consultants.
- Directed vendor negotiations to obtain favourable service contract terms for efficiency.
- Owned departmental budget planning to maintain cost-effective operations.
- Held accountability for organizing data to support yearly budgeting and planning.
- Owned onboarding documentation checks to meet compliance and audit standards.
- Chaired client workflow planning to improve experiences and grow revenue.
- Oversaw performance reviews to strengthen employee development and capability.
- Managed data protection compliance through precise record keeping.
- Owned continual upskilling and applied new learning to daily tasks.
Relationship Manager - Wealth Management
Emirates NBD
Dubai, UAE
2011.02 - 2011.12
- Executed high-volume sales outreach of up to 200 daily calls to acquire premium high-net-worth clients and successfully closed high-value life insurance policies.
- Advised premium accounts on tailored wealth management solutions, negotiating optimal investment terms and monitoring financial markets daily to maximize asset growth.
- Maintained flawless client retention record by delivering proactive financial advisory services, asset rebalancing, and exceptional customer support.
Senior Customer Service
DELL
Bangalore, India
2004.11 - 2007.10
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Performed strict quality control guidelines across high-volume inbound queues, increasing monthly customer satisfaction scores by 15% .
Merchandiser
Ambattur Clothing Ltd
Chennai, India
2003.12 - 2004.11
- Established superior garment presentation and merchandising standards that minimized cost risks and eliminated international shipping delays.
- Performed strict process control and consumption calculations that enhanced global service quality and guaranteed100% on-time delivery rate.
Merchandiser
TSS (Buying House)
Bangalore, India
2001.12 - 2003.08
- Established international buyer relationship frameworks that secured seamless shipping timelines and guaranteed 100% delivery certainty.
- Performed detailed garment costing analyses and implemented strict quality standards that increased profit margins.
Merchandiser
Shahi Export House
Bangalore, India
1998.12 - 2001.10
- Fast-tracked end-to-end sampling process (including fit, photo, and pre-production samples), improving buyer approval turnaround times by 20% .
- Sourced and negotiated localized alternatives for essential fabrics and accessories, reducing raw material procurement costs by 12% .
- Managed daily communications with Commercial and Shipping departments, reducing documentation bottlenecks to ensure 100% on-time shipment dispatches.
Education
Bachelor of Arts - Economics
William Carey University
Delhi 2006.01 - 2009.01
Skills
- Financial reporting and budgeting
- Compliance management
- Operations compliance
- Contract due diligence
- Process optimisation
Executive office administration
- Workflow optimisation
- Document management
- CRM administration
- Stakeholder relations
- Team leadership
- Multilingual communication
LANGUAGES
English
Hindi
Konkani
Affiliations
- Padel
- Photography
- Reading
Accomplishments
- Drove 25% year-on-year sales increase from 2014 - 2021 through marketing strategy improvements.
- Established and developed high-performing sales department of 25 consultants.
- Created and Delivered client retention with 0 unresolved complaints over 3 consecutive years.
Timeline
Office / Business Manager
Meem Arabia Consultants
2024.09 - 2026.01
Business Manager
Reach Capital India
2021.06 - 2024.07
Administrative/Business Manager
Ssprinkz Financial Services
2014.01 - 2021.03
Relationship Manager - Wealth Management
Emirates NBD
2011.02 - 2011.12
Bachelor of Arts - Economics
William Carey University
2006.01 - 2009.01
Senior Customer Service
DELL
2004.11 - 2007.10
Merchandiser
Ambattur Clothing Ltd
2003.12 - 2004.11
Merchandiser
TSS (Buying House)
2001.12 - 2003.08
Merchandiser
Shahi Export House
1998.12 - 2001.10