Kavya Shankar
Business Analyst
Dubai,
Summary
An IT professional with 6 years’ experience in Software and Support System, providing business Solutions and data analysis. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Highlights
HPE
- Certified Entry level Business Analyst
- Certified Scrum Master
- Worked as Account Support Manager in Business Solutions Team for HPE software.
- Worked in Business Planning, designing architecture, and in troubleshooting Monitoring Tool IRS (Insight Remote Support) through Salesforce software tool.
- Worked with Microsoft Excel and SQL for scripting and report generation
- Excelled in troubleshooting process with the stakeholders directly (Voice and Non-voice Support)
- Experienced in Test Life Cycle for HPE software's and data analysis
- Firmware upgrades and recommendations for HPE client server environment
- Onboarded and trained customer representatives to meet performance and service goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Worked with VMware Troubleshooting techniques
- Responded to customer requests for products, services, and company information.
- Experienced on HPE server ILOs, ESXI servers and storage servers
- Worked with the Developing team for the troubleshooting sessions.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Business Analyst
Hewlett Packard Enterprise
Bangalore
08.2019 - 02.2021
- Worked on business operations for the built-in software (Flex Capacity) involving in Power-Shell Metering Scripts, Data Consumption Validation,
- Report generation, Data billing, Data analysis and server troubleshooting
- Worked on technologies like MS SQL, MySQL and PLSQL
- Experienced in business planning, designing and documenting via web- access SharePoint.
- Prepared business overview reports for clients.
- Gathered and documented requirements for projects.
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
Process Analyst
Hewlett Packard Enterprise
Bangalore
04.2017 - 08.2019
- Worked in Business Solution Team in providing relevant implementation techniques for the real time events as per the client’s software environment
- Experience in handling business operations for the monitoring software tool that involved installation, server setup, troubleshooting issues with respect to the alerts & network security
- Worked in providing technical support to clients from HPE built-in monitoring tool - Insight Remote Support Software
- Excelled at implementation of web services in IRS software
- Worked with the Operations team involving report generation, report analysis and documentation of logs for each server.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Consulted with stakeholders to develop operational strategies and processes.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Produced detailed and relevant reports for use in making business decisions.
Technical Consultant
Hewlett Packard Enterprise
Bangalore
01.2016 - 04.2017
- Pro Active Support for HPE Servers
- Worked in Customer Entitlement Vindication, Database setup,
- Operational Support Services for Storage servers with Network security services
- Worked on integration of web Portal for Access Support Services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
Software Engineer
Bhavya Bharath-Digital Solutions
Bangalore
08.2014 - 12.2015
- Manual & Automation Testing - E-Commerce platform imbibing Hotel bookings, Bill Payments, Insurance Payments, Flight-Train-Bus-Cab
- Booking etc of Bhavya Bharath
- Support - UI/UX Design for Client Websites.
- Created successful test scripts to manage automated feature testing,
- Checked configuration files and logs to uncover root causes of problems.
- Designed testing scenarios for usability testing.
Education
Bachelor of Engineering - Computer Science
Skills
Project Management
undefinedAccomplishments
- Business Analyst, Business Analyst
- Dubai, United Arab Emirates
Additional Information
- Rewards and Recognitions , First Place in state Level for Networking Topology. Awarded as Employee of the Year in the Organizational level (HPE) in 2018. Rewarded as the Quarterly Top Performer in 2019-2020. Extra-curricular activities SPOC for team building activities at HPE Organization. Represented HPE in product marketing. Digital Marketing at Organizational level.
- Nimble, SAP HANA), ProLiant Servers. Vmware - vSphere (6.0,6.5 & 6.7), ESXi (6.0,6.5 & 6.7), VMware converter, VMware Update Manager. Pursuing the implementation of AWS (Solution Architect) 60+ web services.
Certification
Scrum.institute.org
Timeline
Scrum.institute.org
06-2021
Business Analyst
Hewlett Packard Enterprise
08.2019 - 02.2021
Process Analyst
Hewlett Packard Enterprise
04.2017 - 08.2019
Technical Consultant
Hewlett Packard Enterprise
01.2016 - 04.2017
Software Engineer
Bhavya Bharath-Digital Solutions
08.2014 - 12.2015
Highlights
HPE
Bachelor of Engineering - Computer Science
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