Kavya Ravichandran

• Handled a portfolio of 180+ category A accounts with an average of 110% overall achievement on target MOM
• Monitored industry trends to provide informed recommendations on new products or services that could benefit partner's businesses.
• Conducted regular performance reviews to identify areas for improvement and ensure continued success.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Streamlined internal processes for better efficiency in account management tasks.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Achievements

Managaed a Parity project between Talabat and Competitors and price and promos for AUH

Trained and mentored the account managers relocated form other markets

• Managed a portfolio of 280 Accounts/ Restaurants per month with a consistent growth with an average of 18% month on month .
• Conducted business reviews with restaurants to identify opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
• Provided excellent service and support in order to build strong relationship and resolve operational issues between clients/ restaurant and company.
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Maintained a detailed database of the complete portfolio frequently analyzing individual restaurant performance week on week aligning the same with monthly targets .
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Graduated 60+ brands who made less than 100 orders .
• Achievements

Project " ZOMATO" - Zomato to talabat Migration - Training , Onboarding the Brands from Zomato to talabat and educating them on talabat SOPs . Successfully completed the project with a 70% (highest in the city) overall growth post Zomato closure .

Sales Coordinator
• Proactively supported the Sales acquisition team to heighten sales efficiency in line with strategy
•Coordinated within internal teams to ensure salesforce tasks
are completed on time .
•Maintain accurate and presentable • data for meetings .
Building reports to support their operational matrix . Scrutinize
data and present in away the team could deep dive and
accordingly build their sales pipeline.

Project Management - Exclusivity Project

•Effectively maintain the data of exclusive brands on talabat and
identifying the brands breaching on other competitor platform
using tools like Cwatch and web scrapper .
•Coordinating and following up with respective teams for actions
to winback the accounts breached on other platforms .
•Consistently monitoring all competitor platforms to identify
brands currently not existing on talabat .

Achievements

•Exclusivity Project: Maintained market share by consistently
monitoring competitors platforms and matching their
inventories in Abudhabi

Product Management / Customer Service

•Managing the App Development team by assigning tasks and
deadlines for development

•Application Management - Propose innovative features for the App for better Customer/User Interface
•Coordinate with the team from Creating the initial user stories
until final development and Go live
•Monitor the application from initial designs to testing and
launch
•Customer Service Management - Manage the customer service
team operations by creating the rosters for the staff , Auditing
target vs performance and provide feedback .Manage and Solve
customer escalations and generate ideas on process
improvement strategies.

Senior Officer – Store support (IJP and Promotion)
•Manage Store escalations End to End through emails.
Work closely with the vendor managers (UK) and the internal IT
support(India) to achieve the best to store colleagues and
business.
•Work along with CI (change and Insight team) to analyze the
process improvements pros and cons.
•To Notify the Business Team (UK) about the upcoming IT
challenges that impact store trade.
•Cascade the Business Information to the Helpdesk.