Dedicated and customer focused hostess with strong hospitality experience seeking opportunities to contribute professionalism communication and service excellence in a dynamic international environment
Overview
7
7
years of professional experience
Work history
hostess sales associate ganache chocolate cafe
provided quality customer service to ensure a positive experience
11.2025 - 05.2026
Managed reservations and seating arrangements for smooth operations.
Took telephone bookings accurately, reducing chances of double booking or errors.
Welcomed and seated guests ensuring a high quality dining experience. managed reservations and coordinated with service staff for smooth operations Assisted in customer service to maintain satisfaction.
hostess
Oxford Coffee Shop & Restaurant
oujda
01.2022 - 01.2024
Welcomed customer and maintained reservation records Assisted in daily service operations
trainee job
hotel Belive saidia
saidia
01.2019 - 11.2022
Learned hospitality basics and customer service skills Gained knowledge in teamwork and communication
Education
University Classes - General law
University mohamed 1 st
oujda, morocco
01.2022 - 1 2023
Baccalaureate - Science
lycée Ibno batota
oujda, morocco
Diploma - international cuisine
01.2020 - 1 2021
Skills
Microsoft office word Excel Power point reservation & menu planning tools customer service & communication tools
Developed a personal portfolio website Created freelance writing and design samples Completed a digital marketing project Google
Activities
Active in online content creation tiktok -culinary & lifestyle Playing golf as a leisure and networking activity Passionate about discovering and learning new skills traveling and exploring new cultures Active in online content creation tiktok -culinary & lifestyle Playing golf as a leisure and networking activity Passionate about discovering and learning new skills traveling and exploring new cultures
Additional information
Driving license - Category B- issues 2020 valid Until 2030
Timeline
hostess sales associate ganache chocolate cafe
provided quality customer service to ensure a positive experience