Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareDeveloper
Kay Naing

Kay Naing

Dubai

Summary

Energetic,results-oriented self-starter with over 10 years of experience in purchases, sales, customer service, and inventory control.

Target-driven, insightful, results-producing professional with excellent communication, organization, and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Guest Servie Agent

Meliá Hotels International
02.2023 - Current
  • Preparing reports for daily pre-shift meetings (Energize ME)
  • Responsible for replying to guest feedback and message from Booking.com and Expedia
  • Responsible for answering all external and internal calls, providing personalized, informative, and professional service, doing all possible to surpass guests’ expectations, and providing exactly what require
  • Responsible for following up on guest incidents and requests, ensuring correct realization and closure of requirements for ensuring guest satisfaction
  • Responsible for following up on every review pro questionnaire on behalf of the Guest Experience team by contacting the guest by e-mail
  • Managed time efficiently in order to complete all tasks within the deadlines


Sales and Customer Service Manager

Telecom International Myanmar
04.2018 - 12.2022
  • Set up complaint handling procedure that reduced response times by 10% and increased customer satisfaction by 15%
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Manage stock levels and make key decisions about stock control
  • Maintain store staff by recruiting, selecting, orienting, and training employees
  • Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Sales Executive

Air Mandalay
02.2016 - 04.2018
  • Maintained, updated and visited top 40 accounts to strengthen customer loyalty and drive cross-selling opportunities.
  • Increase sales performance (efficiency & effectiveness) to improve customer satisfaction
  • Identify sales prospects and new business opportunities by effectively monitoring market and competitors' activities
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Manage media advertising and promotional items
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products

Sales Staff

Apex Airline
01.2014 - 02.2016
  • Assist and Report to Assistant Commercial Manager and work under supervision
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Responsible for maintaining & updating the company’s website & social media
  • Attending networking events & promoting the company
  • Research market to UN\NGO,Travels & Tours agent

Merchandising Coordinator

Premium Distribution
07.2013 - 12.2014


  • Updated pricing and signage to complete product displays and educate customers.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.

Education

Business Administration And Management

Strategy First University
Yangon,Myanmar
02.2016

Cosmetology And Related Personal Grooming Services -

Strategy First University
Yangon,Myanmar
10.2015

English Language And Literature, General -

British Council
Yangon,Myanmar
09.2012

Bachelor's degree - Biology/Biological Sciences

University of East Yangon
Yangon,Myanmar
04.2012

Sales Management

Strategy First University
Yangon,Myanmar
02.2015

Skills

  • Analytical Skills
  • Client Development
  • Phone Etiquette
  • Opera
  • Client Relations
  • Management
  • Negotiating
  • Retail
  • Problem Solving
  • Merchandising
  • Customer Relations
  • Sales Expertise
  • Microsoft Excel
  • Retail Sales Customer Service
  • Team Development
  • Customer Relationship Management
  • Closing Sales
  • Critical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates

Timeline

Guest Servie Agent

Meliá Hotels International
02.2023 - Current

Sales and Customer Service Manager

Telecom International Myanmar
04.2018 - 12.2022

Sales Executive

Air Mandalay
02.2016 - 04.2018

Sales Staff

Apex Airline
01.2014 - 02.2016

Merchandising Coordinator

Premium Distribution
07.2013 - 12.2014

Business Administration And Management

Strategy First University

Cosmetology And Related Personal Grooming Services -

Strategy First University

English Language And Literature, General -

British Council

Bachelor's degree - Biology/Biological Sciences

University of East Yangon

Sales Management

Strategy First University

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Kay Naing