Summary
Overview
Work History
Education
Skills
References
Languages
Work Availability
Timeline
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KAYCEE GREJALVO

KAYCEE GREJALVO

Dubai

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

DUBAI MALL GUEST SERVICE REPRESENTATIVE

EMAAR Properties
11.2020 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Sales/Customer Service/Transport Coordinator

Royal Smart Limousine Llc.
09.2016 - 10.2020
  • Provided excellent customer service, addressing any concerns or inquiries promptly.
  • Provided excellent customer service, addressing fan inquiries and concerns promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Education

High School Diploma -

Alaminos National Highschool
PHILIPPINES
03.2005

Skills

  • Customer Service
  • Tourism industry knowledge
  • Guest Orientation
  • Knowledge of local area
  • Event Information Management
  • Complaint Handling
  • Detail Oriented
  • Guest Relations
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Organizational Skills
  • Adaptability and Flexibility
  • Guest experiences
  • Time management abilities
  • Decision-Making
  • Clear Communication
  • Professionalism
  • Relationship Building
  • Transportation Coordination

References

(upon a request)

Languages

English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

DUBAI MALL GUEST SERVICE REPRESENTATIVE

EMAAR Properties
11.2020 - Current

Sales/Customer Service/Transport Coordinator

Royal Smart Limousine Llc.
09.2016 - 10.2020

High School Diploma -

Alaminos National Highschool

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KAYCEE GREJALVO