KAYIMA MUSA
Sales Asociates
DUBAI
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Retail Sales Associate
PUMA
DUBAI
11.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales and customer satisfaction through personalized servicing.
Retail Sales Associate
Tommy Hilfiger
DUBAI
07.2018 - 03.2020
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked with loss prevention in monitoring shopper behavior.
- Issued receipts and processed refunds, credits or exchanges.
Retail Sales Associate
NewBalance
DUBAI
01.2016 - 06.2018
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Informed customers of current store promotions to encourage additional sales purchases.
Receptionist
Level Shoe District
DUBAI
01.2014 - 12.2015
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
High School Diploma -
KAWEMPE MUSLIM SECONDARY SCHOOL
UGANDA 05.2001 - 10.2010
Skills
Sales personal
Up Selling Attention to detail and Cross Selling
Customer interaction Communication Skills
Merchandising Problem solving
Product demonstration High Levels of integrity
Timeline
Retail Sales Associate
PUMA
11.2021 - Current
Retail Sales Associate
Tommy Hilfiger
07.2018 - 03.2020
Retail Sales Associate
NewBalance
01.2016 - 06.2018
Receptionist
Level Shoe District
01.2014 - 12.2015
High School Diploma -
KAWEMPE MUSLIM SECONDARY SCHOOL
05.2001 - 10.2010