KAYYOOM ALIBAPU
Soft Service Executive
Dubai
Summary
SOFT SKILLS Flexible & Time Management Honest & Hardworking Result-driven & Problem solving High attention to details Accountable & Dependable TRAINING ACCOMPLISHED Covid-19 Break the chain Giving Effective feedback True Hospitality & train the Trainer. LANGUAGE KNOWN ENGLISH & HINDI. KAYYOOM ALIBAPU PROFESSIONAL SUMMARY Versatile Senior Housekeeping Supervisor collaborating with diverse staff. Building rapport and team collaboration. An individual with strong attention to detail, Hardworking and resourceful with effective communication skills. Knowledgeable regarding cleaning procedures, quality, service initiatives, health, and safety regulations and familiar with hotel operations.
Overview
20
20
years of professional experience
Work History
Soft Service Supervisor
Inspire Integrated - ICD Brookfield Place
04.2022 - Current
- Keeping professional relationship with service provider and client
- Ensure cleanliness maintained up to standard
- Make sure team follow SOP while working
- Randomly inspecting area and all the findings are closed immediately
- Raising monthly PO
- All the client inquiry and request responded immediately
- All the invoices closely reviewed before signing and notify same time any discrepancy found.
Senior Housekeeping Supervisor
Ubarn Al Khoory Hotel
08.2021 - 03.2022
- Uae
- Manage department and day to day operations, ensure cleanliness is maintained all the time
- Maintain linen par stock and monthly inventory donacaccurately
- Manage department within budget
- All HK related issue handled smoothly and resolved.
Cleaning Supervisor
Emirates Flight Catering
06.2019 - 09.2020
- Uae
- Implemented consistently high standards of cleanliness for improved customer satisfaction
- Provided ongoing training and support to the housekeeping staff, offering thorough inductions to establish successful work habits
- Worked closely with front-of-house to strategically manage lounge and passengers’ facilities cleaning
- Completed schedules, shift reports, and other business documentation in an accurate and timely manner, Assist in the investigation of Staff and guest accidents.
Assistant Housekeeping Manager
Crowne Plaza Hotel
01.2018 - 04.2019
- Managed housekeeping operations, monitor team performance, and behaviors
- Introduced new operational programs including incentives and reducing employee turnover
- Liaised with customers to ensure housekeeping needs were fulfilled, noting and acting on feedback for the increased result
- Organize and supervise daily, weekly, and monthly cleaning projects, preparing store EMC and raise PR
- HK-related concerns are investigated and prepare CAPA, proactively resolve customer issue to complete satisfaction
- Organize quarterly department meetings and workplace safety workshops, supported in the selection of outsourced manning, equipment, and products.
Assistant Housekeeping Manager
Crowne Plaza Hotel, Deira
01.2017 - 12.2017
- Drove improvements to workflow and room turnover with a hands-on, proactive management style
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes, managed expenses, and inventory for optimal budget tracking
- Evaluated employee performance and developed improvement plans, maximizing team efficiency
- Conduct administrative work I.e., Duty Roster, Vacation plan, Guestroom history, documents preparation, and equipment service history.
Housekeeping Supervisor
Crowne Plaza Hotel, Deira
03.2011 - 12.2016
- Lead briefing and communicate all operation information to the team
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Facilitated smooth housekeeping operations by monitoring cleaning tools, Linen, Supplies, and replacing as necessary to avoid disruptions
- Thorough inspecting guest rooms to ensure the standard is maintained, act on DND, Room discrepancy, double lock
- All VIP, Que, and early arrival prioritized
- Worked effectively with the Engineering team on the guestroom maintenance needed and PM
- Collaborating with the team, encouraging, assisting with their concerns
- All the lost & found items are handed over to the department.
Housekeeping Coordinator
Renaissance Hotel Deira
10.2009 - 02.2011
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations
- Managing HK administration task I
- E., Payroll, Guest issue, Room history, Inventory, Invoices, Meeting notes, BSA documents, HK communication board, responding to Lost & Found inquiries.
Housekeeping Order Taker
Renaissance Hotel Deira
09.2007 - 09.2009
- Promptly answering all calls, requests, and complaints following company policies and procedures
- Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures
- Monitor room flow and communicate with team, accordingly, updating room discrepancy with F/O, submit a report to Accounts.
Housekeeping Attendant
Renaissance Hotel Deira
05.2004 - 08.2007
- Uae
- Take care of Guestrooms cleaning, replenished guest room supplies, toiletries, and stationery.
Education
Diploma in Computer Application -
Anjuman College
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Karnataka Computer Academy
Skills
- Proficiency in
- MS-Office & MS Teams
- Computer literacy – Opera, Outlook, OASys
- Housekeeping staff training
- Sanitation management
- Housekeeping supply management
- Chemical safety
- Training and development
- Handling Complaints
- Constructive Feedback
- Coordinate Schedules
- Supervision
Additional Information
- Team leadership Housekeeping cost reduction methods Inspiring leadership Meticulous housekeeping standards ACHIEVEMENTS Achieved department KPIs 2019. Increased Housekeeping cleanliness score from 87% to 93.04% in QA Successfully implemented IHG way of Clean to the entire department Awarded supervisor of the month.
Cricket & Reading
I love playing cricket and reading books.
Timeline
Soft Service Supervisor
Inspire Integrated - ICD Brookfield Place
04.2022 - Current
Senior Housekeeping Supervisor
Ubarn Al Khoory Hotel
08.2021 - 03.2022
Cleaning Supervisor
Emirates Flight Catering
06.2019 - 09.2020
Assistant Housekeeping Manager
Crowne Plaza Hotel
01.2018 - 04.2019
Assistant Housekeeping Manager
Crowne Plaza Hotel, Deira
01.2017 - 12.2017
Housekeeping Supervisor
Crowne Plaza Hotel, Deira
03.2011 - 12.2016
Housekeeping Coordinator
Renaissance Hotel Deira
10.2009 - 02.2011
Housekeeping Order Taker
Renaissance Hotel Deira
09.2007 - 09.2009
Housekeeping Attendant
Renaissance Hotel Deira
05.2004 - 08.2007
Diploma in Computer Application -
Anjuman College
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Karnataka Computer Academy
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