KAZEM FARID
Dubai
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Font office manager
Accor” Fairmont Dubai Hotel
06.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Cluster Front Office Manager
Accor” Novotel & Adagio Al Bustan
07.2020 - 06.2022
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Cluster Asst Front Office Manager
Accor” Novotel & Adagio Al Bustan
08.2018 - 07.2020
- Abu Dhabi – UAE
- Overlooking all FO operations in 2 properties – 640 rooms
- Responsible leader and trainer to front desk team ensuring they are mentored, supported and empowered to provide the highest quality of service at all times
- Review customer satisfaction though surveys, social media, and direct customer contact
- Interacted with customers by phone, email, or in-person to provide information.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
Duty & Night Manager
Accor” Sofitel Jumeirah Beach Hotel
08.2014 - 08.2018
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Front Office Supervisors
Accor” Sofitel Jumeirah Beach Hotel
06.2013 - 08.2014
- Dubai – UAE 438 Rooms
Front Office Supervisors
Wyndham Hospitality, Ramada Plaza Hotel JBR
01.2011 - 05.2013
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Receptionists
Emirates stars Hotel
01.2010 - 01.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionists
Horizon pyramids hotel
01.2009 - 12.2009
- (Pre-Opening) – Giza- Egypt
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Global Leadership Program - Professional Leaders
Accor Academy
UAE2020
Supervisory Development Program ( Accor Academy )
Dubai - UAE2015
Bachelor Degree -
Languages And Translation College
Egypt2008
Skills
- Project Management
- Senior Leadership Support
- Account Reconciliation
- Travel Coordination
- Oral and Writing Communication
- Conflict Management
- Policy and Procedure Modification
- Staff Management
- Rooms Division
- Performance Strategies
- Room Inspections
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Font office manager
Accor” Fairmont Dubai Hotel
06.2022 - Current
Cluster Front Office Manager
Accor” Novotel & Adagio Al Bustan
07.2020 - 06.2022
Cluster Asst Front Office Manager
Accor” Novotel & Adagio Al Bustan
08.2018 - 07.2020
Duty & Night Manager
Accor” Sofitel Jumeirah Beach Hotel
08.2014 - 08.2018
Front Office Supervisors
Accor” Sofitel Jumeirah Beach Hotel
06.2013 - 08.2014
Front Office Supervisors
Wyndham Hospitality, Ramada Plaza Hotel JBR
01.2011 - 05.2013
Receptionists
Emirates stars Hotel
01.2010 - 01.2011
Receptionists
Horizon pyramids hotel
01.2009 - 12.2009
Global Leadership Program - Professional Leaders
Accor Academy
Supervisory Development Program ( Accor Academy )
Bachelor Degree -
Languages And Translation College
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