Karla Cristina D. Pasion
Administrator
Dubai
Summary
Experienced Financial Administrator with a strong background in managing new business processing, client servicing, and team leadership within the financial management industry. Skilled in overseeing operations from initial inquiry through to policy issuance, resolving client issues, and optimizing team performance to ensure efficiency and client satisfaction.
Overview
13
13
years of professional experience
1
1
Language
Work History
Global Partners Administration Team Leader
Skybound Wealth Management
05.2020 - Current
- Lead and manage a team of 3 administrative professionals in the processing of new business applications and client servicing, ensuring high levels of efficiency and accuracy.
- Oversee the entire new business pipeline, from the preparation of the application through to policy issuance, ensuring timely processing and addressing any challenges that arise.
- Supervise and mentor the team, providing ongoing training and support to enhance individual and team productivity.
- Act as the primary point of contact for clients, handling inquiries and managing expectations with professionalism.
- Manage adviser queries and needs, providing timely and accurate responses to ensure smooth business engagements while supporting adviser and client relationships
- Resolve client issues, ensuring all concerns are addressed promptly and satisfactorily, while maintaining positive relationships.
- Collaborate with cross-functional teams to streamline processes, identify areas for improvement, and implement corrective actions as needed.
Business Consultant & Administrative Assistant
German Arabian Business Center
01.2017 - 04.2020
- Provide DMCC Company Formation consultancy, assisting clients from initial inquiry through post-licensing requirements.
- Manage application filing, liaise with DMCC Business Set Up Executives, and ensure timely submission of required documents, keeping clients updated.
- Assist clients with bank account opening, health insurance processing, VAT, and audit/accounting support.
- Handle administrative tasks, including license/establishment card renewals, visa processing (applications/cancellations) for shareholders, employees, and their families, as well as license amendments and company officer/share transfer changes.
- Head receptionist and floor manager for the 10th Floor.
- Act as in-house salesperson for vacant offices in the Business Center.
Assistant Coordinator - Business Consulting
Sun Management Consultancy
01.2015 - 01.2017
- Started as a receptionist before transitioning to the Business Consulting department as Assistant Coordinator.
- Assisted with business consulting inquiries for multiple Free Zones, including Hamriyah Free Zone, DMCC Free Zone, and Sharjah Airport Free Zone.
- Provided secretarial support to the Operations Director, managing all correspondence and coordinating his meeting schedule.
Real Estate Supervisor
Elmar General Contractor Sdn. Bhd.
01.2012 - 01.2015
- Supervised sales and documentation of real estate property investments by preparing all documents necessary
- Liaised with bank officers for mortgage and financing options of purchasers
- Coordinated with legal officers and lawyers for the legal documentation related to the investments
Education
Bachelor of Arts - International Studies, Major in European Studies
De La Salle University
Manila, Philippines 04.2001 -
High School Diploma -
PDS International Secondary School
Brunei Darussalam12-2007
Skills
- Team Leadership and Development
- New Business Processing
- Client Servicing and Relationship Management
- Strong Communication and Interpersonal Skills
- Time Management and Multitasking
Timeline
Global Partners Administration Team Leader
Skybound Wealth Management
05.2020 - Current
Business Consultant & Administrative Assistant
German Arabian Business Center
01.2017 - 04.2020
Assistant Coordinator - Business Consulting
Sun Management Consultancy
01.2015 - 01.2017
Real Estate Supervisor
Elmar General Contractor Sdn. Bhd.
01.2012 - 01.2015
Bachelor of Arts - International Studies, Major in European Studies
De La Salle University
04.2001 -
High School Diploma -
PDS International Secondary School
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