Keerthana Baskaran
Client Servicing Officer
Dubai,
Summary
Adaptable and dependable professional with strong communication, problem-solving, and organizational skills. Experienced in managing multiple priorities and collaborating effectively in team environments.
Seeking to transition into a new field by leveraging transferable skills and experience to drive efficient solutions, support business objectives, and contribute to sustainable organizational growth.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Client Servicing Officer
Aafiya Medical Billing Services LLC
05.2024 - 08.2025
- Resolved client queries on medical insurance policies, coverage, eligibility, claims, approvals, and procedures, ensuring accuracy and timeliness.
- Coordinated documentation, approval requests, and pending cases with internal teams and insurance providers, ensuring compliance with policy requirements through regular follow-ups.
- Gained practical exposure to the medical insurance production lifecycle, policy documentation,member updates, and renewals.
- Maintained accurate client and insurance records while handling confidential medical and policy information.
- Addressed escalations and complex client queries by collaborating with relevant departments and ensuring thorough case resolution.
- Communicated with internal teams to clarify claim issues and missing documentation.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Medical Coding Intern
Skyline Healthcare
03.2023 - 05.2023
- Completed training in medical coding and coding guidelines, acquiring proficiency in ICD-10-CM and related coding practices to enhance coding accuracy.
- Applied coding concepts to medical records and clinical documentation during internship, ensuring compliance with coding standards and improving documentation quality.
- Gained comprehensive understanding of medical terminology, diagnosis and procedure coding, and healthcare billing processes to support effective patient care and accurate billing.
- Analyzed problems and worked with teams to develop solutions.
Education
Diploma - Risk Management
Indian Institute of Risk Management
Hyderabad, India02-2026
Masters of Science - Medical Biotechnology
Manipal Academy of Higher Education
Dubai, UAE05-2021
Bachelors of Science - Biotechnology
Ramaiah College of Arts, Science and Commerce
Bangalore, India04-2019
Skills
Client & Customer Relations
Client Communication Customer Service Complaint Handling Conflict Resolution
Operations & Coordination
Team Coordination Service Coordination Policy Administration Follow-up & Issue Resolution
Problem Solving
Troubleshooting Escalation Management Analytical Thinking Decision Making
Professional Skills
Attention to Detail Adaptability Multitasking
Certification
Certified Professional Coder (CPC) certification from AAPC, CPC Member ID:02024140, AAPC, 04/2022
Timeline
Client Servicing Officer
Aafiya Medical Billing Services LLC
05.2024 - 08.2025
Medical Coding Intern
Skyline Healthcare
03.2023 - 05.2023
Bachelors of Science - Biotechnology
Ramaiah College of Arts, Science and Commerce
Masters of Science - Medical Biotechnology
Manipal Academy of Higher Education
Diploma - Risk Management
Indian Institute of Risk Management