Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Languages
Certification
Timeline
Generic
Keerthana Mohan

Keerthana Mohan

Al Twar 1

Summary

Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

JEN Singapore Tanglin by Shangri-La
11.2023 - 08.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Ensured timely and systematic seating of guests by effectively managing the waitlist.
  • Optimized transaction processes, reducing errors.

Restaurant Captain

Grand Hyatt Kochi, Bolgatty
08.2017 - 02.2022

Captain in service

Lala Land - land of cakes
01.2017 - 01.2019

Education

Higher Secondary Examination -

National institute of open schooling

IATA&UFTAA - Canadian certificate

IATA Training & Development Institution

Diploma - electronics engineering

Government Polytechnic College
Muttom

THSLC -

Board of technical examinations Kerala
Kerala

Advanced Diploma In Hotel and Hospitality Manageme - hospitality management

Birmingham academy
Singapore

Skills

  • Customer service
  • Strong multitasking
  • Cleanliness and hygiene
  • Cash handling
  • Personal presentation
  • Relationship building
  • Reservation handling
  • POS system operations
  • Reservations coordination
  • Safe food handling

Custom

I hereby declare that the above furnished facts are true to the best of my knowledge and belief. I shall be grateful if you provide me the chance to work with your company to live up to your expectations.

Personal Information

Languages

English
Advanced
C1
Tamil
Upper intermediate
B2
Malayalam
Bilingual or Proficient (C2)

Certification

  • Food Handler Certification - Singapore Health Departments.

Timeline

Restaurant Hostess

JEN Singapore Tanglin by Shangri-La
11.2023 - 08.2024

Restaurant Captain

Grand Hyatt Kochi, Bolgatty
08.2017 - 02.2022

Captain in service

Lala Land - land of cakes
01.2017 - 01.2019

Higher Secondary Examination -

National institute of open schooling

IATA&UFTAA - Canadian certificate

IATA Training & Development Institution

Diploma - electronics engineering

Government Polytechnic College

THSLC -

Board of technical examinations Kerala

Advanced Diploma In Hotel and Hospitality Manageme - hospitality management

Birmingham academy
Keerthana Mohan