Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
SalesManager
Keerthi K

Keerthi K

Sharjah,UAE

Summary

Dedicated professional with a strong foundation in customer service and client relations, adept at conflict resolution and technical troubleshooting. Demonstrates exceptional time management, teamwork, and communication skills, ensuring seamless operations and client satisfaction. Highly adaptable with a focus on continuous improvement and efficiency in dynamic environments.


Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Customer support specialist

Edenred ( C3 pay)
Dubai, UAE
09.2023 - 07.2025
  • Managed high-volume calls, emails, and chats, resolving customer inquiries promptly and professionally.
  • Researched and resolved transaction and technical issues, prioritizing first-call resolution.
  • Handled difficult situations calmly, ensuring customer satisfaction and effective issue resolution.
  • Accurately documented interactions and maintained detailed records.
  • Met daily targets of 80–100 calls.
  • Supported additional tasks as needed to meet service standards

Customer service officer

BLS International
Dubai, UAE
12.2022 - 06.2023
  • Handling the complete procedure of passport and visa application as per the standards of Mission. Answering queries of all applicants and guiding applicants on rules and regulations.
  • Communicating and guiding applicants in a polite and helpful manner.
  • Responsible for data entry without errors.
  • Constantly updating self on product knowledge.
  • Guiding applicants on the process.
  • Cash handling and reporting accurately.

Customer service representative

Teleperformance ( Flipkart)
Bangalore, India
02.2021 - 04.2022
  • Handle incoming customer inquiries through various communication channels (phone, email, chat)
  • Provide accurate and timely information to customers regarding their inquiries or concerns
  • Resolve customer complaints and escalate complex issues to the appropriate departments
  • Maintain a high level of professionalism and empathy while interacting with customers
  • Document customer interactions and update relevant information in the database
  • Collaborate with team members to improve overall customer satisfaction

Process associate

Genpact
Hyderabad, India
02.2019 - 05.2020
  • Making payments owed by the company to suppliers and other creditors, paying vendor invoices or bills and recording the company's short term debts.
  • Responsible for managing 4 sub processes- GL Loan advances, GL Loan payments, Consumer Payoff & Commercial payoff with total 12 agent
  • Worked closely with the finance team to maintain accurate records.
  • Handled confidential information responsibly whilst adhering strictly to data protection guidelines.
  • Collaborated across departments to expedite invoice approvals, ensuring timely payments.

Education

Bachelor of Commerce - Commerce

Osmania University
India
04.2015 - 06.2018

Senior Secondary School Education - commerce

CBSE Kendriya Vidayalaya NFC
India
03.2013 - 04.2015

Skills

  • Customer Service
  • Client Relations
  • Conflict Resolution
  • Technical Troubleshooting
  • Time Management
  • Teamwork
  • Communication
  • Adaptability

Languages

English
Proficient (C2)
Hindi
Proficient (C2)
Malayalam
Native
Telugu
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Customer support specialist

Edenred ( C3 pay)
09.2023 - 07.2025

Customer service officer

BLS International
12.2022 - 06.2023

Customer service representative

Teleperformance ( Flipkart)
02.2021 - 04.2022

Process associate

Genpact
02.2019 - 05.2020

Bachelor of Commerce - Commerce

Osmania University
04.2015 - 06.2018

Senior Secondary School Education - commerce

CBSE Kendriya Vidayalaya NFC
03.2013 - 04.2015

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Keerthi K