Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Kein Colanggo Roca

Kein Colanggo Roca

Ajman,UAE

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

CONCENTRIX PHILIPPINES
Quezon City, Philippines
07.2022 - 02.2025
  • Increased client trust by providing accurate product information.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Documented all phone interactions for record keeping and quality control purposes.
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.

Customer Service Representative

ALORICA PHILIPPINES
Quezon City, Philippines
02.2022 - 07.2022


  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Listened actively to offer accurate information and best solution to their needs.

Sales Representative

TCL Technology
Pasig City, Philippines
07.2021 - 01.2022
  • Navigated challenging negotiations to secure lucrative contracts.
  • Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
  • Strengthened brand reputation with impeccable professionalism and integrity.
  • Maintained thorough records of all sales activities to ensure transparency.
  • Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.
  • Educated customers about product features and benefits, driving informed purchasing decisions.

Sales Representative

THE ASTRA GROUP INC.
San Juan City, Philippines
12.2017 - 06.2021


  • Fostered strong customer relationships through exceptional service.
  • Strengthened brand reputation with impeccable professionalism and integrity.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.
  • Educated customers about product features and benefits, driving informed purchasing decisions.
  • Collaborated with marketing department for effective promotional campaigns.
  • Built lasting relationships with clients through customer service interactions.
  • Helped resolve client problems quickly with superior customer service.
  • Responded to telephone and in-person requests for information.

Service Crew Member

GOLDEN ARCHES COMPANY
Antipolo City, Philippines
04.2017 - 11.2017
  • Ensured timely food delivery to enhance dining experience.
  • Resolved customer complaints promptly, fostering good relations and loyalty.
  • Followed health and safety regulations strictly to ensure compliance.
  • Maintained orderliness of work area, promoting a safe environment.
  • Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
  • Adhered to company policies consistently, resulting in positive performance reviews.
  • Prepared meals, ensuring high-quality taste and presentation.
  • Worked during peak hours whilst maintaining composure and efficiency.
  • Promoted customer satisfaction by delivering excellent service.
  • Took orders accurately, reducing errors and wastage significantly.
  • Handled cash transactions, maintaining accurate records daily.

Education

Bachelor of Science - Business Administration

Misamis University (UM)
Ozamiz City, Philippines
08.2015 - 03.2016

High school or equivalent -

Mayamot National High School
Antipolo City, Philippines
06.2011 - 04.2015

Skills

  • Management Skills
  • Product knowledge
  • Sales expertise
  • Critical Thinking
  • Leadership
  • Empathy understanding
  • Tactful negotiation
  • Efficient telephonic etiquette
  • Time-Management prowess
  • Effective verbal articulation

Languages

English
Fluent
Tagalog
Native

Timeline

Customer Service Representative

CONCENTRIX PHILIPPINES
07.2022 - 02.2025

Customer Service Representative

ALORICA PHILIPPINES
02.2022 - 07.2022

Sales Representative

TCL Technology
07.2021 - 01.2022

Sales Representative

THE ASTRA GROUP INC.
12.2017 - 06.2021

Service Crew Member

GOLDEN ARCHES COMPANY
04.2017 - 11.2017

Bachelor of Science - Business Administration

Misamis University (UM)
08.2015 - 03.2016

High school or equivalent -

Mayamot National High School
06.2011 - 04.2015
Kein Colanggo Roca