Kein Colanggo Roca
Ajman,UAE
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
CONCENTRIX PHILIPPINES
Quezon City, Philippines
07.2022 - 02.2025
- Increased client trust by providing accurate product information.
- Assisted in training new staff members, fostering a supportive work environment.
- Documented all phone interactions for record keeping and quality control purposes.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Customer Service Representative
ALORICA PHILIPPINES
Quezon City, Philippines
02.2022 - 07.2022
- Managed high volume of inbound calls for quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Listened actively to offer accurate information and best solution to their needs.
Sales Representative
TCL Technology
Pasig City, Philippines
07.2021 - 01.2022
- Navigated challenging negotiations to secure lucrative contracts.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Maintained thorough records of all sales activities to ensure transparency.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Educated customers about product features and benefits, driving informed purchasing decisions.
Sales Representative
THE ASTRA GROUP INC.
San Juan City, Philippines
12.2017 - 06.2021
- Fostered strong customer relationships through exceptional service.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Collaborated with marketing department for effective promotional campaigns.
- Built lasting relationships with clients through customer service interactions.
- Helped resolve client problems quickly with superior customer service.
- Responded to telephone and in-person requests for information.
Service Crew Member
GOLDEN ARCHES COMPANY
Antipolo City, Philippines
04.2017 - 11.2017
- Ensured timely food delivery to enhance dining experience.
- Resolved customer complaints promptly, fostering good relations and loyalty.
- Followed health and safety regulations strictly to ensure compliance.
- Maintained orderliness of work area, promoting a safe environment.
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Adhered to company policies consistently, resulting in positive performance reviews.
- Prepared meals, ensuring high-quality taste and presentation.
- Worked during peak hours whilst maintaining composure and efficiency.
- Promoted customer satisfaction by delivering excellent service.
- Took orders accurately, reducing errors and wastage significantly.
- Handled cash transactions, maintaining accurate records daily.
Education
Bachelor of Science - Business Administration
Misamis University (UM)
Ozamiz City, Philippines 08.2015 - 03.2016
High school or equivalent -
Mayamot National High School
Antipolo City, Philippines 06.2011 - 04.2015
Skills
- Management Skills
- Product knowledge
- Sales expertise
- Critical Thinking
- Leadership
- Empathy understanding
- Tactful negotiation
- Efficient telephonic etiquette
- Time-Management prowess
- Effective verbal articulation
Languages
English
Fluent
Tagalog
Native
Timeline
Customer Service Representative
CONCENTRIX PHILIPPINES
07.2022 - 02.2025
Customer Service Representative
ALORICA PHILIPPINES
02.2022 - 07.2022
Sales Representative
TCL Technology
07.2021 - 01.2022
Sales Representative
THE ASTRA GROUP INC.
12.2017 - 06.2021
Service Crew Member
GOLDEN ARCHES COMPANY
04.2017 - 11.2017
Bachelor of Science - Business Administration
Misamis University (UM)
08.2015 - 03.2016
High school or equivalent -
Mayamot National High School
06.2011 - 04.2015
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