Keith Furtado
Dubai
Summary
Experienced in the field of automobile sales, specializing as a field sales representative with a demonstrated history of consistently surpassing sales targets and fostering robust client relationships. Recognized for delivering exceptional service fueled by a genuine passion for automobiles, I bring a proven track record of success and dedication to achieving outstanding results in every interaction.
Overview
7
7
years of professional experience
Work History
Field Sales Representative
Dubizzle
09.2023 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Maintained accurate and thorough records of leads and customer account information.
- Surpassed monthly quotas regularly reflecting dedication towards achieving organizational goals.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Negotiated prices, terms of sales and service agreements.
Customer Service Executive
Dubizzle
09.2021 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Branding & Third Party Acquisition Manager
Lock & Stock
10.2020 - 03.2021
- Built strong relationships with potential acquisition targets, fostering trust and open communication throughout negotiations.
- Presented detailed reports on acquisition opportunities to senior management, facilitating informed decisions on potential deals.
- Developed strategic acquisition plans, leading to a streamlined process and reduced costs.
- Negotiated favorable terms for company mergers, resulting in increased profitability and growth.
- Negotiated pricing and terms with vendors to secure best value for company.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
Administrator
Emirates ICA (Hardco Group)
07.2021 - 08.2021
- Entered and maintained departmental records in company database.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Generated reports to suggest corrective actions and process improvements.
- Collected, arranged, and input information into database system.
Business Development Officer
First Abu Dhabi Bank
01.2018 - 05.2018
- Collaborated closely with the marketing team to develop promotional materials that highlighted key selling points for telesales campaigns.
- Prospected and secured new business through telesales and relationship building.
- Increased customer satisfaction by implementing effective telesales strategies and providing exceptional customer service.
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Contributed to the development of strategic business plans aimed at expanding market share.
- Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
- Participated in industry networking events to establish connections with potential clients and partners.
Administrator (Part-Time)
M/S. TRESCON GLOBAL
12.2017 - 11.2018
- Negotiated contracts with vendors to secure favorable terms for the organization''s events and services.
- Streamlined conference preparation tasks for smoother event execution and improved attendee satisfaction.
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
- Leveraged social media platforms to promote events, driving increased attendance and engagement from members.
- Increased networking opportunities with targeted outreach to potential partners and stakeholders.
Education
Bachelor of Arts - Mass Communication And Media
Manipal Education of Higher Education
Manipal, India11.2019
GED -
Green Valley National School And PU College
Shiroor, Mangalore03.2014
High School -
Our Own English High School
Sharjah, UAE04.2012
Skills
- Lead and Revenue Generation
- Contract Negotiations
- Sales Pipeline Management
- Relationship Management
- Conflict Resolution
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Product Sales
- Active Listening
- Critical Thinking
- Problem-solving abilities
Languages
ENGLISH
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Field Sales Representative
Dubizzle
09.2023 - Current
Customer Service Executive
Dubizzle
09.2021 - 09.2023
Administrator
Emirates ICA (Hardco Group)
07.2021 - 08.2021
Branding & Third Party Acquisition Manager
Lock & Stock
10.2020 - 03.2021
Business Development Officer
First Abu Dhabi Bank
01.2018 - 05.2018
Administrator (Part-Time)
M/S. TRESCON GLOBAL
12.2017 - 11.2018
Bachelor of Arts - Mass Communication And Media
Manipal Education of Higher Education
GED -
Green Valley National School And PU College
High School -
Our Own English High School
Similar Profiles
Samer AjajSamer Ajaj
Car Sales Executive at DubizzleCar Sales Executive at Dubizzle
Nyasha MuzavaziNyasha Muzavazi
Call Center(Buyers Lead Collaborator) at DubizzleCall Center(Buyers Lead Collaborator) at Dubizzle
Saif KhanSaif Khan
Dealer Relationship Executive- Dubizzle Cars at Dubizzle-BayutDealer Relationship Executive- Dubizzle Cars at Dubizzle-Bayut