Summary
Work History
Education
Skills
Timeline
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Kelly Ann M. Rosas

Kelly Ann M. Rosas

Dubai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented manager with distinguished experience in sales/receptionist industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Work History

Membership Sales Coordinator

AC SPORTS FIT LLC / FITNESS 360/ LALS GROUP COMPANY
ARABIAN CENTER
06.2023 - 01.2024
  • Boosted membership sales by developing and implementing targeted marketing strategies.
  • Generated leads through consistent outreach and networking efforts, resulting in increased memberships.
  • Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Streamlined the membership application process, making it more efficient for potential members to join.
  • Collaborated with internal teams to create promotional materials that showcased the benefits of membership.
  • Organized and hosted events to engage current members and attract prospective ones, boosting overall participation rates.
  • Developed training materials for incoming staff members on sales techniques and best practices, increasing overall team success rates.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Receptionist

Manuella Beauty Salon
Dubai
01.2022 - 01.2023
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Receptionist

Gulf Gate Hotel
BAHRAIN
01.2014 - 01.2015
  • Answer and direct phone calls in a polite and friendly manner
  • Welcome visitors in a warm and friendly manner, and answer any questions visitors have
  • Maintain reception area and all common areas in a clean and tidy manner at all times
  • Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
  • Keep detailed and accurate records of visitor requests and of calls received
  • Receive deliveries; sort and distribute incoming mail
  • Take inventory of supplies and restock as needed
  • Maintain the general office filing system
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Compiled information from files and research to satisfy information requests.

Sales /Sales Cashier

Odiongan Diagnostic Center
01.2011 - 01.2012
  • Duties and Responsibilities
  • Sales of Company’s goods and services
  • By following the rules of the company
  • Taking customers’ order
  • Responsible for making repeating sales to employer’s existing customers
  • Maintains and develop relationships with existing and new customer
  • Acts as a contact between a company and its existing and potential market
  • Listen to customer requirements and presenting appropriately to make a sale
  • Respond to incoming email and phone enquiries
  • Negotiate the terms of an agreement and closing sales
  • Make accurate, rapid cost calculations and provide customers with quotations
  • Attend team meeting and share best practice with colleagues

Education

Bachelor of Science - Biology

ROMBLON STATE UNIVERSITY
ODIONGAN, ROMBLON
03.2012

Skills

  • Good personal presentation skills
  • To be friendly, polite and helpful
  • Communication skills
  • Patience and Stamina
  • Ability to work independently
  • To be patient and diplomatic when
  • Dealing with complaints
  • Flexibility and reliability, with a willingness
  • To work weekends and evenings
  • Complaint handling
  • Adaptability
  • Problem solving
  • Cold calling expertise
  • Team collaboration
  • Sales presentations

Timeline

Membership Sales Coordinator

AC SPORTS FIT LLC / FITNESS 360/ LALS GROUP COMPANY
06.2023 - 01.2024

Receptionist

Manuella Beauty Salon
01.2022 - 01.2023

Receptionist

Gulf Gate Hotel
01.2014 - 01.2015

Sales /Sales Cashier

Odiongan Diagnostic Center
01.2011 - 01.2012

Bachelor of Science - Biology

ROMBLON STATE UNIVERSITY

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Kelly Ann M. Rosas