Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

KELVIN HENIA

Dubai
KELVIN HENIA

Summary

High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction. Excellent interpersonal and time management skills.

Overview

5
years of professional experience

Work History

Adidas

Senior Sales Associate
02.2022 - Current

Job overview

  • Optimized inventory management to ensure timely availability of products for consumers, reducing stockouts and lost sales opportunities.
  • Streamlined sales reporting processes for better data analysis and decision-making capabilities.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Monitored team performance to enhance productivity while providing ongoing feedback.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Supported sales team in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
  • Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Coordinated closely with management regarding upcoming campaigns or promotions that would require additional planning or resources.
  • Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
  • Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving brand reputation.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Successfully drove new product lines to increase annual store profits by 57% between 2022-2023.
  • Led daily team huddles focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement.
  • Supported recruitment, onboarding and training new team members.

Lush Fresh Handmade Cosmetics

Sales Supervisor
11.2018 - 01.2022

Job overview

  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Mentored 6 junior staff members, fostering professional development and career progression.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Constructed displays and signs to promote specified products and sales promotions.
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
  • Checked store merchandise regularly for proper display and replenishment.
  • Handling returns and refunds of merchandise.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Complying with inventory control procedures by having weekly stock take of allocated sections.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Created employee schedules to align coverage with forecasted demands.

Education

East African School of Aviation
Nairobi, KENYA.

Diploma from Flight Operations
10.2009

Skills

  • Stock Inventory management
  • POS System Operation
  • Retail Store Operations
  • Opening and closing procedures
  • Management
  • Visual Merchandising
  • Sales Planning
  • Shift Scheduling
  • Cash handling and register transactions
  • Team Leadership
  • Teamwork and Collaboration
  • CRM proficiency

Timeline

Senior Sales Associate

Adidas
02.2022 - Current

Sales Supervisor

Lush Fresh Handmade Cosmetics
11.2018 - 01.2022

East African School of Aviation

Diploma from Flight Operations

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KELVIN HENIA