Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Kelvin Kabaiku

Kelvin Kabaiku

Dubai

Summary

I am positive, motivated individual with a great ability to communicate and develop strong guest relations by using my dynamic personality. I have acquired excellent working experience in the hospitality field developing key proficiencies enabling me to be an exceptional provider and achieving guest satisfaction.

Overview

5
5
years of professional experience

Work history

Bellman

FIVE Luxe
Dubai
02.2024 - 02.2025
  • Assisted guests with loading and unloading of luggage from vehicles.
  • Coordinated group arrivals and departures, handling multiple luggage items efficiently.
  • Escorted guests to and from rooms, assisting with their luggage and engaging in friendly conversation.
  • Delivered messages, parcels, and flowers to rooms for improved customer service.
  • Collaborated with concierge team to provide comprehensive guest services.

Guest Service Agent

Ecos dubai hotel
Dubai, UAE
07.2022 - 01.2024
  • Greeted guests warmly and professionally for positive first impressions.
  • Facilitated check-in and check-out procedures for guests.
  • Verified ID and payment methods of guests.
  • Answered guest calls and resolved queries promptly and politely.
  • Advised guests of hotel services to maximise experience enjoyment.

Senior Bartender

Ashaki Grill & BBQ Restaurant
Nairobi, Kenya
11.2019 - 03.2022
  • Displayed products on shelves and displays to encourage purchases.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Education

Diploma of Higher Education - Hotel and Hospitality management

Mt.Kenya University
Nairobi, Kenya

Certificate of Higher Education -

Boma International hospitality college
Nairobi, Kenya

Skills

  • Professional customer service
  • Microsoft office
  • Opera Cloud operations
  • Opera PMS operations
  • Concierge services
  • Luggage handling
  • Reservation system navigation
  • Bell service operations
  • Telephone etiquette

Languages

Swahili
Native language
English
Fluent

Timeline

Bellman

FIVE Luxe
02.2024 - 02.2025

Guest Service Agent

Ecos dubai hotel
07.2022 - 01.2024

Senior Bartender

Ashaki Grill & BBQ Restaurant
11.2019 - 03.2022

Diploma of Higher Education - Hotel and Hospitality management

Mt.Kenya University

Certificate of Higher Education -

Boma International hospitality college

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Kelvin Kabaiku