Kelvin Varghese
Customer Service Representative
Ras Al Khaimah
Summary
Experienced Junior Accountant, currently looking for a job role change to Customer Service representative, Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Junior Accountant
BOSCO Aluminium and Glass Company LLC
Ras Al Khaimah
12.2022 - Current
- Prepared journal entries and entered into system using [Software].
- Implemented and maintained internal controls and accounting procedures.
- Provided journal entries and performed accounting on accrual basis.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
Finance and Accounts Executive
Emmanuel Mission Senior Secondary School
Sojat City
06.2021 - 11.2022
- Ran comprehensive cost/benefit analyses before suggesting new business movements and decisions.
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
- Improved resource utilization, reducing costs through strategic coordination and contract analysis.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Interacted with Customer for better customer services.
- Customer Problem solving and dispute solving.
- Provided link of contact between Management and staff.
Education
M.COM - Commerce With Specialization in Financial Analysis
08.2020 - 06.2022
- Co-ordinator for Impulse 2k22 - Intra Collegiate Fest of Kristu Jayanti College
- Co-ordinator for Commercia 2k22 - National Level Inter Collegiate Fest of Kristu Jayanti College
- Committee Head of Teachnical Team
- Committee Head of Photography Team
- Department Representative for Programs
- Winner of Mock stock event in “IMPULSE 2k21” fest By KJC
- Winner of Mock stock event in “UTCHRISTA” fest by Christ College
- Winner of Budget event in “Berchnova” fest by Saint Gits College
- Winner of Best Management Team event in St. Berchmans college.
B.COM - Commerce
06.2017 - 04.2020
12TH - Commerce
05.2016 - 04.2017
Skills
Proficient in Focus ERP
Superior attention to detail
Administrative support
MS Office Suite
Staff Management
Cash handling expertise
Cost control and reduction
Speechwriting and messaging
Self-Motivated
Good Telephone Etiquette
Teambuilding
Flexible and Adaptable
Written Communication
Teamwork and Collaboration
Communication
Time Management
Problem Solving
Team Management
Process Improvement
Certification
Online Course of Business Ethics from NPTEL
Timeline
Junior Accountant - BOSCO Aluminium and Glass Company LLC
12.2022 - Current
Finance and Accounts Executive - Emmanuel Mission Senior Secondary School
06.2021 - 11.2022
Kristu Jayanti College - M.COM, Commerce With Specialization in Financial Analysis
08.2020 - 06.2022
Kristu Jayanti College - B.COM, Commerce
06.2017 - 04.2020
Emmanuel Mission Sr. Sec. School - 12TH, Commerce
05.2016 - 04.2017