Kelvin Varghese
Customer Service Representative
Ras Al Khaimah
Summary
Experienced Junior Accountant, currently looking for a job role change to Customer Service representative, Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Junior Accountant
BOSCO Aluminium and Glass Company LLC
Ras Al Khaimah
12.2022 - Current
- Prepared journal entries and entered into system using [Software].
- Implemented and maintained internal controls and accounting procedures.
- Provided journal entries and performed accounting on accrual basis.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
Finance and Accounts Executive
Emmanuel Mission Senior Secondary School
Sojat City
06.2021 - 11.2022
- Ran comprehensive cost/benefit analyses before suggesting new business movements and decisions.
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
- Improved resource utilization, reducing costs through strategic coordination and contract analysis.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Interacted with Customer for better customer services.
- Customer Problem solving and dispute solving.
- Provided link of contact between Management and staff.
Education
M.COM - Commerce With Specialization in Financial Analysis
08.2020 - 06.2022
- Co-ordinator for Impulse 2k22 - Intra Collegiate Fest of Kristu Jayanti College
- Co-ordinator for Commercia 2k22 - National Level Inter Collegiate Fest of Kristu Jayanti College
- Committee Head of Teachnical Team
- Committee Head of Photography Team
- Department Representative for Programs
- Winner of Mock stock event in “IMPULSE 2k21” fest By KJC
- Winner of Mock stock event in “UTCHRISTA” fest by Christ College
- Winner of Budget event in “Berchnova” fest by Saint Gits College
- Winner of Best Management Team event in St. Berchmans college.
B.COM - Commerce
06.2017 - 04.2020
12TH - Commerce
05.2016 - 04.2017
Skills
Proficient in Focus ERP
Certification
Online Course of Business Ethics from NPTEL
Timeline
Junior Accountant - BOSCO Aluminium and Glass Company LLC
12.2022 - Current
Finance and Accounts Executive - Emmanuel Mission Senior Secondary School
06.2021 - 11.2022
Kristu Jayanti College - M.COM, Commerce With Specialization in Financial Analysis
08.2020 - 06.2022
Kristu Jayanti College - B.COM, Commerce
06.2017 - 04.2020
Emmanuel Mission Sr. Sec. School - 12TH, Commerce
05.2016 - 04.2017
Online Course of Business Ethics from NPTEL
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