KELVIN JAY ACEVEDA
Summary
Customer-focused professional with 9 years of experience in providing outstanding service in diverse industries. Proven ability to handle customer inquiries and resolve issues promptly. Skilled in building rapport and exceeding customer expectations. Seeking to utilize strong communication and problem-solving skills to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Junior Sales Officer
Etisalat UAE
08.2023 - Current
- Interact with customers to provide product information, answer inquiries and resolve issues.
- Supported account management efforts by maintaining accurate records of client interactions, orders, and payments.
- Process customer orders accurately and efficiently, ensuring all details are correct and in compliance with company policies.
- Boosted customer satisfaction by promptly addressing inquiries and providing product information.
- Work with colleagues to achieve sales targets.
- Stay updated with product knowledge and sales techniques.
General Virtual Assistant
WM Studio
08.2022 - 09.2023
- Provided administrative support managing client/contact information, scheduled meetings/appointments, and job requests efficiently.
- Streamlined communication by managing and organizing client emails, ensuring timely responses and proper prioritization.
- Managed CRM input, exports and clean up.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Transaction Processing Associate
Concentrix
10.2022 - 08.2023
- Providing assistance to sales support in creating a quote.
- Act as a liaison between the reseller and the vendor to create a customer quote.
- Ensures accuracy and timeliness of all Vendor Partner orders.
- Understand the returns process and guidelines.
- Processed entries to make adjustments and post to client accounts.
- Maintained a high degree of accuracy in all transaction processes, minimizing discrepancies and potential issues.
Customer Service Representative
TELUS International Philippines
03.2016 - 06.2022
- Answered customer inbound and outbound calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Information Technology
Divine Word College of Calapan
Oriental Mindoro, Philippines04.2014
Skills
Customer Support
File Organization
Fast Learner
Office Administration
Data Entry
Problem-solving abilities
Active Listening
Computer Proficiency
Timeline
Junior Sales Officer
Etisalat UAE
08.2023 - Current
Transaction Processing Associate
Concentrix
10.2022 - 08.2023
General Virtual Assistant
WM Studio
08.2022 - 09.2023
Customer Service Representative
TELUS International Philippines
03.2016 - 06.2022
Bachelor of Science - Information Technology
Divine Word College of Calapan
Similar Profiles
David BakhoomDavid Bakhoom
Team Leader of B2B Supervisors at Etisalat UAETeam Leader of B2B Supervisors at Etisalat UAE
Sherif HusseinSherif Hussein
Assistant Project Manager at Etisalat UAEAssistant Project Manager at Etisalat UAE
Ma. Cecilia RodilMa. Cecilia Rodil
Senior customer service representative at Etisalat UAESenior customer service representative at Etisalat UAE