Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Hi, I’m
Kelvin Kimani Mumbi
al satwa,Dubai
Summary
Overview
7
years of professional experience
9
years of post-secondary education
Work history
MR Morgan SindallDUBAII
waiter
02.2020 - 11.2022
Job overview
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
MISS CAROLINE SAPATADOHA, QUTAR
Steward
07.2018 - 11.2019
Job overview
- Enforced social distancing measures to protect guest safety.
- De-escalated and resolved conflicts with firm and professional style.
- Assessed sites before events to identify potential risks or challenges.
- Delivered smooth events with proactive crowd and traffic control.
- Reported incidents to security team for resolution.
- Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
- Arranged tablecloths, linens and decorations to set up table for customer.
- Maximised kitchen efficiencies, using mise en place practices to create organised cooking routines.
MR STEPHEN VINTODUBAI, UEA
Housekeeping Attendant
02.2016 - 04.2017
Job overview
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
- Achieved customer satisfaction rating by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Proactively took initiative to personalise experience
- Minimised waste by through strategically managing supplies.
- Reported maintenance issues basis.
Education
DAMAK UNIVERSITYNAIROBI/KENYA
Diploma of Education from COMMUNACATION AND GRAMAR
03.2010 - 03.2013
University overview
KENYATTA UNIVERSITYNAIROBI/KENYA
CERTIFICATE of Technology from ICT AND FILLING
01.2014 - 10.2015
University overview
TUVEKMURAG,A KENYA
Diploma of Education from ALL SUBJECT
01.2009 - 11.2012
University overview
Skills
- Food and beverage service
- Highly responsible and reliable
- Menu memorisation
- Efficient payment processing
- Barista experience
- Efficient under pressure
- Product inventory maintenance
- Table service
- High-volume dining
- Food hygiene protocol
- Menu knowledge
- Guest rapport
Languages
English
Fluent
Timeline
waiter
MR Morgan Sindall
02.2020 - 11.2022
Steward
MISS CAROLINE SAPATA
07.2018 - 11.2019
Housekeeping Attendant
MR STEPHEN VINTO
02.2016 - 04.2017
KENYATTA UNIVERSITY
CERTIFICATE of Technology from ICT AND FILLING
01.2014 - 10.2015
DAMAK UNIVERSITY
Diploma of Education from COMMUNACATION AND GRAMAR
03.2010 - 03.2013
TUVEK
Diploma of Education from ALL SUBJECT
01.2009 - 11.2012
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