KENEDY KIPTOO KOSKEI
Dubai
Summary
Experienced with delivering top-tier guest services in high-demand environments. Utilizes strong communication and interpersonal skills to build rapport and resolve issues efficiently. Track record of creating memorable guest experiences through attention to detail and service excellence.
Overview
12
12
years of professional experience
Work History
Guest Service Executive
Dubai Harbour Marinas
Dubai
10.2021 - Current
- Greet and welcome members and guests up on arrival
- Manage reservations and booking processes for annual members and visitors, including taking phone queries and confirming bookings
- Manage guest inquiries and provide accurate information
- Resolving members and guests’ complaints and issues promptly and professionally
- In charge of generating and sending all the Members with their Marina Digital ID’s
- Coordinate with other departments to ensure members and guests needs are met
- Managing of the Marina Launching and Recovery of boats and Jet skis through the slipway
- Handled members and visitors berthing payments and liaised with finance team
Dock Master
Al Seef Marina
10.2017 - 09.2021
- Providing berthing assistance to member vessels and visitor boats
- Guest service to Members, Visitors and to our staff
- Cleaning of Marina and Buggies
- Doing preventive maintenance to marina and equipment’s
Lifeguard
Atlantis the Palm
08.2015 - 09.2017
- Greet and assist customers with services
- Maintaining vigilance to recreational swimmers
- Providing first aid support to distressed guests
- Daily inspections of the water slides
- Dispatching of riders unto the water slides
Baggage Loader
Transguard Group
08.2014 - 04.2015
- Loaded and unloaded passenger baggage efficiently, minimizing potential damage.
- Used handheld scanners to efficiently scan every luggage loaded to the aircraft.
- Collaborated with team members to maintain efficient workflow.
- Followed all safety and security protocols to minimize risk of injury.
Polling clerk
Independent Electoral Commission of Kenya
03.2013 - 03.2013
- Assisting of voters during the referendum
- Setting up of the polling station
- Counting and tallying of votes
- Assisting the Presiding Officer in report writing
Education
Certificate - Essential Management skills, Strategy and Operations
International Business Management Institute
Diploma - Community Development
Rift valley technical training institute
Introduction - Windows, Ms Word, Excel, PowerPoint, access, PageMaker, outlook, Internet
Worldwide Computer College
KCSE - undefined
Kapenguria Boys high school
KCPE - undefined
Ortum Boys primary school
Skills
Strong empathy
Data entry proficiency
Guest relations
Complaint handling
Exceptional communication
Other Skills Acquired
- First Aider
- Certified Fire fighter
- Voluntary work
- Involved in social work e.g. in Children’s Homes.
Timeline
Guest Service Executive
Dubai Harbour Marinas
10.2021 - Current
Dock Master
Al Seef Marina
10.2017 - 09.2021
Lifeguard
Atlantis the Palm
08.2015 - 09.2017
Baggage Loader
Transguard Group
08.2014 - 04.2015
Polling clerk
Independent Electoral Commission of Kenya
03.2013 - 03.2013
Diploma - Community Development
Rift valley technical training institute
Introduction - Windows, Ms Word, Excel, PowerPoint, access, PageMaker, outlook, Internet
Worldwide Computer College
KCSE - undefined
Kapenguria Boys high school
KCPE - undefined
Ortum Boys primary school
Certificate - Essential Management skills, Strategy and Operations
International Business Management Institute
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