Driving
Kenneth Cobbina
IT DELIVERY SPECIALIST
Dubai
Summary
Dynamic and results-driven IT professional with over eighteen years of experience in remote desktop support, server installation, and management of complex networking environments. Proven expertise in configuring and optimizing a diverse range of equipment, including PBX systems, routers, servers, and wireless access points. Highly adaptable to new technologies and excels in collaborative and independent settings. Demonstrated ability to thrive under pressure while effectively managing multiple tasks with minimal supervision, ensuring operational efficiency and successful project outcomes.
Overview
23
23
years of professional experience
6
6
Certificates
1
1
Language
Work History
IT Delivery Specialist
Action International Services
Dubai
08.2021 - Current
- Support end users in seven (7) operational regions locally and remotely – Qatar, Dubai, Oman, Bahrain, Saudi Arabia, Kuwait and Abu Dhabi
- Troubleshoot and resolve twenty (20) issues reported through ticketing system (Spiceworks) per day
- Troubleshoot network issues and resolve them in a timely manner
- Manage and maintain IT asset registry
- Design, deploy, maintain, and monitor CCTV infrastructure across all regions
- Configure, install and manage wireless infrastructure across all regions
- Install operating system and application software
- Manage, configure, and maintain PBX systems and IP phones throughout the regions
- Install, configure and manage network printers /scanners across all regions
- Manage onboarding and offboarding of employees assets across all regions
- Optimize software performance through regular security updates, patches, and maintenance tasks.
- Conduct regular audits of hardware inventory to ensure accurate tracking of assets.
- Manage vendor relationships effectively for timely procurement of IT equipment.
- Support the planning, execution, and monitoring of IT projects, including infrastructure upgrades, and system rollouts.
IT Administrator
Pinora Limited
11.2006 - 05.2020
- User administration and maintenance (Active Directory)
- Make sure peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performances
- Troubleshooting any reported problem in one (1) hour
- Report progress of projects weekly to upper management
- Install operating systems and application software
- Backup and recovery of data and systems
- Monitor network performance
- Update system as soon as new version of OS and application software are released
- Implement policies for the use of the computer system and network access.
- Setup security policies for users through active directory.
- Keeping the network up and running
- Designing and implementing network topology – both for new and expansion projects
- Design, implement and maintain Voice Over IP system
- Remotely Manage windows network infrastructure for branch office in Brazil
- Remote Desktop Support (Business System Support Team – SONO Global)
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
Assistant Wireless Technician
SecureData Company Limited
01.2004 - 01.2006
- Designing and implementing wireless topologies
- Installation of Linux Operating System servers.
- Configuration and administration of Squid Web Cache Proxy servers
- Network monitoring, analysis and worm /virus detection
- Keeping the network up and running
- Progress report on on-going projects
- Research on state-of-the-art wireless devices
- Monitor network communication and associations – web based captive portal
- Completed installation projects within budget constraints while maintaining high-quality installations that met client expectations.
- Reduced downtime with proactive identification and resolution of wireless network issues with 24hrs of reporting.
System Administrator
Richfield Tele-Systems (ISP)
01.2003 - 01.2006
- Designed and implemented wireless infrastructural networks
- Configured and installed network appliances such a routers and radio equipment
- Offering technical support to clients – remotely and/ or onsite
- Maintaining system/ server uptime
- Setup security policies for users.
- Installing and managing Linux Operating System servers
- Configuration and administration of Squid Web Cache Proxy servers
- Network monitoring, analysis, and worm /virus detection
- Troubleshooting any reported problem and resolve them in less than two (2) hours
- Monitor system performance
Education
Advance Professional Certification - Information And Communication Technology
Ghana Institute of Management And Public Administration
Ghana 04.2001 -
Skills
Windows Server administration
Certification
Service Management with ITIL 4
Interests
Traveling
Keeping fit
Accomplishments
- Prioritized desktop support of seven (7) regions in a timely and efficient manner to meet deadlines
- Managed all CCTV within all regional infrastructures on a centralize application console
- Resolved over 30 Helpdesk tickets in a day
- Acted as camp boss for over a month
- Handled camp inspections and audit successfully
- Handled covid-19 situation at the camp and handing over with zero positive cases
- Designed and deployed the entire network infrastructure including print server alone
- Designed and deployed over forty VoIP telephone system within the local network in less than a week
- Installed and configured four Windows 2012 servers (Active Directory and Domain Controller Server, Application and Print Server - virtual, Payroll Server-virtual, SAP Server/ Terminal Server - virtual)
- Installed and configured a very effective firewall system at no cost to the company - pfSense firewall
- Introduced remote desktop support and ticketing system - osTicket
- Designed and implemented CCTV system
- Wrote the IT policy for the company
- Configured a wireless Internet Billing System for Golden Tulip Hotel, Ghana – Mesh Technology
- Setup two (2) Internet Service Provider Infrastructure from scratch
- Networked sixty (60) workstations and a printer for an internet cafe in less than two (2) weeks
- For both Richfield Tele-Systems and Pinora Limited, I single handedly managed the I.T department for four and twelve years respectively. I have also been able to cut down communication cost tremendously and to improve on productivity by implementing voice over IP system for internal calls.
Action International Services -
Pinora Limited -
SecureData Company Limited -
Personal Contract
Timeline
2021 Ethical Hacking
12-2025
Service Management with ITIL 4
08-2025
Google Cybersecurity Certificate
08-2024
IT Delivery Specialist
Action International Services
08.2021 - Current
Microsoft Certified IT Professional (MCITP)
02-2014
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
01-2014
Networking Administration
09-2011
IT Administrator
Pinora Limited
11.2006 - 05.2020
Assistant Wireless Technician
SecureData Company Limited
01.2004 - 01.2006
System Administrator
Richfield Tele-Systems (ISP)
01.2003 - 01.2006
Advance Professional Certification - Information And Communication Technology
Ghana Institute of Management And Public Administration
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Advanced (C1)
References
Simon, Miller,
Head: Digital Transformation & Business Systems,
Action International Services
simon.miller@action-is.com,
+971-50-557-2195
Dunstan, Ayivie,
Human Resource Manager
Pinora Limited, Ghana
dunstan.ayivie@pinora.com,
+233 -591-007-082,
Alfred Agyare,
CEO,
Richfield Tele-Systems, Ghana
+233-244-368-642
Daniel F., Twum,
Director,
Secure Data Company Limited, Ghana
kudjo@mobilelinux.net