Kenneth Fernandes
Sr. Sales Executive
Dubai
Summary
Dynamic Sales Executive with 10+ years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Sales Executive
City Palace Furnitures & Interiors L.L.C
02.2021 - Current
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Connect with customers quickly to assess needs, build trust, and recommend products
- Educate customers about products and services to help each make optimal choices and boost per- customer revenue
- Maintain thorough knowledge of available products, different manufacturers, and design options to deliver top-notch service to customers
- Quickly connect with each customer to offer assistance and promote products.
Estimating Assistant
City Palace Furnitures & Interiors L.L.C
01.2020 - 02.2021
- Create BOQ with Material Descriptions and Dimensions for Accurate Costing Purpose
- Getting the Material Cost from the Vendors
- Finalizing the BOQ by adding the Client Information & Payment Terms from the respective Sales
- Person
Resources Assistant
City Palace Furnitures & Interiors L.L.C
11.2017 - 01.2020
- (2 years 3 months) - Prepared and processed all hiring-related paperwork for new hires
- Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
- As Customer Service Rep: confer with customers by telephone or in person to provide information about products or services, Forward all sales related calls to the sales team or obtain details of complaints from clients
- Completed and processed paperwork and records and entered important data in company CRM.
Administrative Officer
Kenneth Fernandes, Excential Mideast Commercial Brokers L.L.C
06.2016 - 04.2017
- Screening documentation of new clients by conducting all the necessary checks such as background verification on client, validity and legitimacy of all documents submitted
- Activate or De-activate accounts on the company’s online portal
- Keep the portal updated with clients personal and contact details
- Generate contracts for the clients and renew the same on yearly basis
- Prepare weekly and monthly reports on sales team performance to be viewed by managing director
- Support walk-in clients requesting any documentation or inquiry help.
Customer Service Executive
Aegis Global
06.2015 - 11.2015
- Working for our International Travel Partner "Expedia" Based in Australia and handling all customer related queries from all APAC Regions
- Organizing flights, travel insurance and accommodation
- Using a booking system to secure holidays
- Collecting and processing payments
- Handling complaints and refunds.
Customer Service Associate
Firstsource
07.2012 - 02.2015
- Worked with our Telecom Partner ‘Sky Television Network’ based in United Kingdom to help and resolve technical problems, system updates, installation and inspecting wiring of Set Top Box
- Assist customers with queries and complaints and provide them with necessary solution
- Inform why and how our service has a competitive edge over other similar services in the market and explain them our service features and advantages
- Provide in house training to new employees with customer service etiquettes also manage in house computer complains and provide necessary IT support.
Customer Service Associate
ADITYA BIRLA MINACS LIMITED BANGALORE
07.2011 - 03.2012
- Main objective is focusing on debt collection from the concerned financial sectors
- Analyze the data collected and contact the required clients or departments for recovery
- Make high volume of calls to debtors and improve company’s recollection figures
- Have inter-active sessions with colleagues to discuss and practice the best and productive ways to achieve the high collection goals.
Kenneth Fernandes, LEONEY RESORT
01.2009 - 03.2011
- Handle and manage all front desk responsibilities of the resort
- Help guest in arranging travel requirements locally and internationally
- Manage guest complains and resolve the same
- Help with in-house events and its coordination and promotions.
Education
Higher National Diploma - Insurance And Risk Management
St. Xavier's Higher Secondary School
Goa, India 07.2006 - 04.2008
High School Diploma -
St. Britto's High School
Goa , India 06.1995 - 04.2006
Skills
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveTimeline
Sales Executive
City Palace Furnitures & Interiors L.L.C
02.2021 - Current
Estimating Assistant
City Palace Furnitures & Interiors L.L.C
01.2020 - 02.2021
Resources Assistant
City Palace Furnitures & Interiors L.L.C
11.2017 - 01.2020
Administrative Officer
Kenneth Fernandes, Excential Mideast Commercial Brokers L.L.C
06.2016 - 04.2017
Customer Service Executive
Aegis Global
06.2015 - 11.2015
Customer Service Associate
Firstsource
07.2012 - 02.2015
Customer Service Associate
ADITYA BIRLA MINACS LIMITED BANGALORE
07.2011 - 03.2012
Kenneth Fernandes, LEONEY RESORT
01.2009 - 03.2011
Higher National Diploma - Insurance And Risk Management
St. Xavier's Higher Secondary School
07.2006 - 04.2008
High School Diploma -
St. Britto's High School
06.1995 - 04.2006
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