Kenza Mansouri
Director of Human Resources
Abu Dhabi,UAE
Summary
Accomplished human resources professional specialising in talent acquisition and people development. Passionate, meticulous and focused to deliver targeted policy and process improvements. Proven track record of improving staff performance and retention for enhanced business operations.
Overview
23
23
years of professional experience
Work history
Director of Human Resources
Danat Hotels
Abu Dhabi , United Arab Emirates
04.2022 - Current
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Provided strategic direction for human resources management team.
- Managed vacancy advertisements using variety of job portals including Catereglobal, Indeed and LinkedIn.
- Developing strategies that align with our overall mission and vision. Your ability to build strong relationships across various business verticals will be crucial in representing the HR function strategically.
- Translate key data into an effective HR strategy, influencing senior leadership on the best course of action. Your expertise in handling complex employee relations issues will ensure a harmonious work environment.
- Leading the HR team, you will establish clear accountability's and KPIs across all HR functions. Your innovative approach to recruitment strategy will ensure we attract top talent. Lastly, your commitment to updating policies, leading special projects, and implementing strategies will drive our success.
- Build relationships across various business verticals and represent the HR Function strategically
- Translate key data into an effective and commercially focused HR and people strategy
- Oversee complex employee relations issues such as grievance and disciplinary cases
- Lead and develop the HR Corporate and Shared Services Team
- Establish departmental accountability's and KPIs for the range of HR functions
- Devise recruitment strategy and oversee implementation
- Update and review HR policies, procedures and guidelines
- Lead on special projects and communicate on strategy and implementation
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Used staff survey findings to implement enhanced working conditions and practices.
- Reduced staff turnover through improved performance development programmes.
- Created succession plans and promotion paths for staff.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Educated line managers on policy and process changes for implementation.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Analysed market data to create competitive compensation and benefits packages.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Held company-wide town hall meetings to convey updates.
- Coordinated 15 Human Resources staff, leading employees by example to maintain productive department relations.
Learning & Development Manager
Danat Hotels
Abu Dhabi , UAE
11.2017 - 03.2022
- Provide key input of training aspects for all activities and plans of the Hotel
- Support individual and team development, career development, and training and experience-based learning
- Induct, coach, and mentor new Team Members
- Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
- Partner with department to deliver training programs and other organizational and leadership development interventions
- Monitor and conduct learning and development reviews with each department
- Support departments in developing cutting edge functional excellence and in developing leadership capabilities
- Prepare annual training plans and training calendars for the hotel.
- Positive relationships are developed with all hotel associates and an attitude of cooperation and teamwork apparent in all interactions.
- Successfully delivered on tasks within tight deadlines.
- Designed digital and print materials to engage audiences.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Executive Assistant
Danat Hotels
Abu Dhabi, UAE
06.2007 - 10.2017
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Assisting General Manager in the efficient management of the hotel, general administrative responsibilities including correspondence, report, writing, memos, appointments, liaising with managers and Department Heads, minutes of Meetings, whilst maintaining complete confidentiality at all times.
- Created and maintained computer- and paper-based filing and organisation systems for records, reports and documents.
- Tracking the annual performance of the Executive members for the General Manager Assessment.
- Assisting GM in screening and recruitment of the Executive members and department heads.
- Updating the fringe benefits as per the hotel corporate policy.
- Liaise directly with the new department heads’ applicants for the hiring formalities ensuring full responsibility and confidentiality all the time till the visa issuance.
- Assist in ensuring adherence to HR Operations Standards Manual as well as all additional corporate add-on Policies and Procedures.
- Jointly responsible with the Human Resources Manager of the Employee Satisfaction online Survey comments by following up on the departmental actions.
HR Coordinator/Assistant HR Manager
Danat Hotels
Abu Dhabi, UAE
07.2004 - 06.2015
- Assisting Human Resources Manager in handling the day today operation and representing him in his absence.
- Assist Human Resources & Training Manager in reviewing personnel policies, procedures and practices recommending improvements to Management.
- Adhere to UAE Labor Laws and promote ethical management.
Preparing the Employees Contracts and agreements considering company policies & procedures.
Organize Staff Outings, Sport Activities and also participates in social events, noble and charity acts.
Assist in hiring & recruiting by screening the qualified applicants as per the company openings. - Liaise with local and overseas Recruitment Agencies for new applicants ‘hiring formalities.
- Process Employment Applications and other recruitment formalities.
Assists in the preparation of the Annual Manning Guide and payroll as per the company staffing budget. - Supervising Staff Accommodation and ensures the housing’ Standards & regulations are well maintained & followed properly by Employees.
- Supervise the staff cafeteria' daily basis its hygiene & cleanliness standards. Also, looking after the food quality & variety through Employees comments and suggestions.
- In-charge of staff transportation schedules with coordination of the transportation supervisor.
- Coordinating with the training Manager all staff training needs as recommended by their department heads on the yearly appraisals.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Attended meetings on behalf of executives, taking notes and recording minutes.
HR Administrator
Zyller Company
Casablanca , Morocco
02.2001 - 07.2004
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Analysed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Leveraged advanced skills and training to support operational needs of multiple departments.
- Compared vendor prices to ensure optimal savings.
- Verified hourly employee time cards to prepare accurate monthly payroll.
- Solved problems timely and effectively, ensuring customer satisfaction.
Education
Bachelor of Arts - English Literature
1999
Skills
- Employee relations
- Harassment investigations
- Employee engagement initiatives
- Talent acquisition
- Full-life-cycle recruitment
- Employee induction processes
- Succession planning
- Compensation and benefits strategies
- Performance development strategies
- Staff development
- Talent management
- L&D strategies
- External recruitment
- Employee retention programmes
- Performance management
Languages
English
Fluent
Arabic
Native
French
Fluent
Timeline
Director of Human Resources - Danat Hotels
04.2022 - Current
Learning & Development Manager - Danat Hotels
11.2017 - 03.2022
Executive Assistant - Danat Hotels
06.2007 - 10.2017
HR Coordinator/Assistant HR Manager - Danat Hotels
07.2004 - 06.2015
HR Administrator - Zyller Company
02.2001 - 07.2004
Hassan II University - Bachelor of Arts, English Literature