Keren Kaitesi Shivan
Dubai,United Arab Emirates
Summary
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Sales Operations Associate
Fashion For Less
Riyadh, KSA
02.2022 - 05.2024
- Built long-term relationships with customers and generated referrals from existing clients.
- Managed client relationships from early stages of sales process through to post-sales
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Understood customer needs to craft exceptional sales journeys.
- Built rapport with new and existing customers to boost client retention.
- Maintained quality assurance standards for all products and services.
- Negotiated best-possible prices for maximised profit levels.
Retail Cashier
LC Waikiki
Kampala, Uganda
03.2020 - 12.2021
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Kept checkouts areas and general store clean and orderly.
- Greeted customers entering store and responded promptly to customer needs.
- Counted change correctly and issued customer receipts.
- Reduced customer wait times through optimised checkout processes.
- Recommended products and services to customers based on requirements.
- Displayed and restocked merchandise by following brand guidelines.
Education
High School Diploma - Business Operation Studies
01.2018 - 11.2020
- Graduated with distinction
Skills
- Retail marketing
- Cash handling
- Customer Service
- Complaint management
- Product expertise
- Merchandising
- Payment Processing
- Stock counting
- Upselling expertise
- Stock management
Languages
English
Advanced
Arabic
Upper intermediate
Timeline
Sales Operations Associate - Fashion For Less
02.2022 - 05.2024
Retail Cashier - LC Waikiki
03.2020 - 12.2021
Massindi College - High School Diploma, Business Operation Studies
01.2018 - 11.2020
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