Abdulkerim Yaşa
Waiter
Dubai
Summary
I am an experienced hospitality professional with over 5 years in the hotel and restaurant industry. I have excellent customer service and communication skills, and I am a team player. I am passionate about sales and strive to exceed customer expectations.
(By being open to growing and learning, I'm always striving to become the best version of myself!)
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Waiter
Kasibeyaz
Dubai
11.2022 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to servic
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waiter
Lujo Hotel Bodrum
Muğla
05.2022 - 11.2022
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Waiter
Be Premium Hotel Bodrum
Muğla
04.2021 - 11.2021
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Increased sales significantly by upselling higher-end products to customers.
Assistant Waiter
MAX ROYAL BELEK
Antalya
09.2020 - 12.2020
Assistant Waiter
Voyage Hotel Bodrum
Muğla
03.2020 - 09.2020
Intern
Vogue Hotel Bodrum
Muğla
05.2018 - 10.2018
Intern
Wome Deluxe Alanya
Antalya
05.2016 - 10.2016
Education
High School - Customer Service
Van Tourism And Hotel Management
Van/Edremit 10.2015 - 03.2019
Ataturk University Tourism And Hotel Management
09.2022 - Current
Skills
Wine service
Wine knowledge
Guest relations
Upselling skills
Event service
Sequence of Service
Menu presentation
Menu knowledge
Complain solved
Upselling techniques
Point of sale operation
Table setting knowledge
Certification
Restaurant Management
Reference
Burak Karacalar| General manager
Phone | +971545209078
E-mail | burakkaracalar@gmail.com
Timeline
Certificate of restaurant training completion
02-2023
Waiter
Kasibeyaz
11.2022 - Current
Ataturk University Tourism And Hotel Management
09.2022 - Current
Waiter
Lujo Hotel Bodrum
05.2022 - 11.2022
Restaurant Management
05-2022
Waiter
Be Premium Hotel Bodrum
04.2021 - 11.2021
Assistant Waiter
MAX ROYAL BELEK
09.2020 - 12.2020
Assistant Waiter
Voyage Hotel Bodrum
03.2020 - 09.2020
Intern
Vogue Hotel Bodrum
05.2018 - 10.2018
Intern
Wome Deluxe Alanya
05.2016 - 10.2016
High School - Customer Service
Van Tourism And Hotel Management
10.2015 - 03.2019