KERWIN LAYA MAGBITANG
Dubai
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Landmark Group (Max)
01.2022 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
Service Crew Member
Dunkin Donut
01.2018 - 01.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Sales associate
Wrangler Phil.
01.2016 - 01.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
ATLAS Merchandiser
Savemore
01.2015 - 01.2016
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Merchandiser
MONDE NISSIN COMPANY
01.2014 - 01.2015
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Education
secondary, High School -
SAN ROQUE NATIONAL HIGH SCHOOL
Skills
- Problem resolution
- Excellent customer service
- Multitasking
- Strong communication skills
- Cash register operation
- Effective sales techniques
- Food and beverage pairing
- Flexibilit
- Upselling Strategies
- Promotional Understanding
- Sales Strategies
- Brand Awareness
- Customer Service Experience
Languages
English
Bilingual or Proficient (C2)
TAGALOG
Bilingual or Proficient (C2)
Timeline
Sales Advisor
Landmark Group (Max)
01.2022 - Current
Service Crew Member
Dunkin Donut
01.2018 - 01.2019
Sales associate
Wrangler Phil.
01.2016 - 01.2018
ATLAS Merchandiser
Savemore
01.2015 - 01.2016
Merchandiser
MONDE NISSIN COMPANY
01.2014 - 01.2015
secondary, High School -
SAN ROQUE NATIONAL HIGH SCHOOL
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