Customer Service Representative
Dnata
09.2023 - 02.2024
Hi, I’m
Kesiime Laticia
Customer service agent
Dubai ,Dubai
Work History
Dnata
Customer Service Representative
09.2023 - 02.2024
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.