Summary
Overview
Work History
Education
Skills
Certification
Publications
Timeline
Generic

Kesna Kader

Boston

Summary

Motivated and detail-oriented healthcare professional with a strong academic and clinical background, holding a BSc in Dialysis Therapy and an MSc in Healthcare Management from Edinburgh Napier University, UK. Currently employed as a Health Records Clerical Officer at NHS Pilgrim Hospital, with prior hands-on experience of 3 years as a Dialysis Therapist in India, and experienced in both clinical and administrative healthcare settings, with a solid understanding of patient care, hospital operations, and healthcare documentation. Passionate about contributing to efficient healthcare delivery through organized record management and a commitment to patient safety. Possesses excellent interpersonal and intercultural communication skills, gained through international education and professional experience in diverse healthcare environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clerical Officer-Health Records

Pilgrim Hospital
01.2025 - Current
  • Liaised directly with patients or their representatives to confirm, schedule, and update bookings, ensuring all communications followed established protocols.
  • Handled incoming and outgoing telephone calls, emails, and mail related to patient appointments and records; took appropriate action in a timely and professional manner.
  • Managed daily updates on Patient Administration Systems (PAS), NSTS, CSA, and internal case note tracking tools to ensure data accuracy and integrity.
  • Prepared, retrieved, and delivered patient case notes to clinics and reception areas; ensured all documents were complete and available before appointments.
  • Coordinated with clinical, administrative, and external healthcare providers (e.g., GP practices, ambulance services) for the efficient retrieval and transfer of patient notes.
  • Merged duplicate records, reconciled temporary and original files, volumized bulky health records, and ensured secure filing following health information policies.
  • Monitored filing systems, performed record audits, and located missing documentation to maintain completeness and traceability of patient histories.
  • Assisted in the training and support of new staff, identifying further training needs and ensuring smooth onboarding aligned with departmental procedures.
  • Covered for absent colleagues and supported various administrative tasks to maintain continuity of service.
  • Ensured all work met the Trust’s confidentiality standards and Data Protection regulations, with a strong understanding of ICT security policies.

Dialysis Technician

Apollo Adlux Hospital
10.2019 - 12.2021
  • Provided comprehensive pre- and post-transplant counselling, including immune health guidance and psychological support.
  • Delivered patient education on dialysis modalities, renal diet, vascular access care, and infection prevention.
  • Played a key role in the planning and construction of dialysis units to optimize safety and workflow.
  • Managed emergency and critical care scenarios efficiently within dialysis settings.
  • Performed advanced renal procedures including plasmapheresis, hemoperfusion, peritoneal dialysis, CRRT, and SLED.

Dialysis Therapist

Amrita Institute of Medical Sciences
09.2017 - 12.2018
  • Prepared patients for dialysis by recording vital signs, drawing blood, administering oxygen and transfusions, and managing vascular access, including AV fistula and AV graft cannulation.
  • Monitored dialysis adequacy using KT/V and URR parameters to ensure effective treatment outcomes.
  • Performed dialyzer reuse procedures (both automated and manual) while ensuring strict adherence to infection control protocols.
  • Conducted regular maintenance, disinfection, and calibration of HD and RO machines, including dialysate mixing as per prescribed formulas.
  • Closely observed patients for adverse reactions and monitored dialysis machines for malfunctions during treatment.
  • Assisted in specialized procedures such as SC, FC, IJC, Permcath insertions, CAPD catheterization, bone marrow biopsy, and kidney biopsy; skilled in performing portable dialysis across various hospital settings.

Education

Master of Science - Healthcare Management

Edinburgh Napier University
01.2024

Bachelor of Science - Dialysis Therapy

Amrita School of Medicine
01.2017

Skills

  • Data Entry & Electronic Health Records (EHR)
  • Quality Improvement and Patient Safety
  • Infection control and safety
  • Emergency management
  • Clinical Documentation
  • IT & System Proficiency
  • Communication and Presentation Skills
  • Problem Solving and Critical Thinking
  • Time Management and Prioritization
  • Decision Making and Strategic Planning
  • Project Management
  • Team Collaboration
  • Advanced Excel
  • Team Work

Certification

  • BONENT (Board of Nephrology Examiners Nursing and Technology) 2021-04-18
  • Transplant Coordinator’s Training Program, Mohan Foundation, 2022-01-24
  • Participated in Advanced IN Dialysis and Extra Corporeal Therapies, 2018-07-29

Publications

  • Leadership and Organisational Culture in Healthcare Management (2022) – Explored transformational leadership and organisational culture in healthcare change management.
  • Leadership Theories in the Context of Change (2022) – Analysed situational and behavioural leadership theories with case study insights.
  • Comparative Analysis of Healthcare Systems in Scotland and Malawi (2022) – Compared healthcare structures, workforce, financing, and TB management.
  • The Role of Financial Managers in Long-Term Healthcare Delivery (2022) – Evaluated financial planning strategies for sustainable, patient-focused care.
  • Clinical Governance and Accountability in Healthcare (2022) – Examined organisational accountability, patient involvement, risk management, and clinical effectiveness.
  • E-Recruitment in the Retail Sector: A Case Study of Meriva (2022) – Assessed e-recruitment strategies, social media screening, and HR impact.
  • Staff Development in Nephrology Nursing (2023) – Quantitative study measuring nurse efficiency before and after training workshops.

Timeline

Clerical Officer-Health Records

Pilgrim Hospital
01.2025 - Current

Dialysis Technician

Apollo Adlux Hospital
10.2019 - 12.2021

Dialysis Therapist

Amrita Institute of Medical Sciences
09.2017 - 12.2018

Bachelor of Science - Dialysis Therapy

Amrita School of Medicine

Master of Science - Healthcare Management

Edinburgh Napier University

Similar Profiles

CREATE PROFILE
Kesna Kader