Websites
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Manankava

Kevin Manankava

Dubai

Summary

An organised and motivated person, creative with a strong work ethic, excellent marketing, custumer service and facility oversight skill. Highly effective and confortable working with people at all levels in organization. Self motivated professional successful in innovation in business. Background in increasing profil, reducting costs, and tranfroming customer service standards. I'm looking to put my skills to ood use in challanging new position

Overview

10
10
years of professional experience
4
4

Sales executives

Work History

Customer Services -

999 Ajman
02.2022 - Current
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

MANAGER

Swiss School of Management
08.2021 - 05.2022
  • Lead small team of counselors teaching students about the program

Customer Service Sales Agent

VIVETIC GROUP
07.2019 - 02.2020
  • English Translator (French to English), Website Moderator, Monitoring, approving, and censoring web-site posts, President of 'Youth for Service' Volunteer Organization in Madagascar, Worked with the Madagascar Ministry of Sports and youth

RECEPTIONIST

Colis Express
09.2017 - 10.2018
  • Ensure the reception and processing of packages, Advise and respond to customer inquiries and manage complaints

MANAGER

Small Hotel
11.2013 - 04.2014
  • Manage schedules, reception of the public, and use of office equipment, Synchronizing the team's activities and check the expiration of materials, equipment installations, equipment verification, and identify any need for repair

Education

Certificate - English for Tourism Professionals -

Massive Open Online Courses - OHIO University

DATA MANAGEMENT-Massive Open Online Courses -

Harvard University

Associate Degree of Applied Science in Professional Studies -

Brigham Young University-Idaho (US)
03.2024

Certificate - BY U Pathway Program (towards Bachelor's Degree from BYU in America) -

01.2020

Baccalaureate -

01.2008

Skills

  • Honest
  • Good integrity
  • Experience managing small teams
  • Good English speaker

Languages

Malagasy
English
French

Timeline

Customer Services -

999 Ajman
02.2022 - Current

MANAGER

Swiss School of Management
08.2021 - 05.2022

Customer Service Sales Agent

VIVETIC GROUP
07.2019 - 02.2020

RECEPTIONIST

Colis Express
09.2017 - 10.2018

MANAGER

Small Hotel
11.2013 - 04.2014

Certificate - English for Tourism Professionals -

Massive Open Online Courses - OHIO University

DATA MANAGEMENT-Massive Open Online Courses -

Harvard University

Associate Degree of Applied Science in Professional Studies -

Brigham Young University-Idaho (US)

Certificate - BY U Pathway Program (towards Bachelor's Degree from BYU in America) -

Baccalaureate -

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Kevin Manankava