Kgomotso Pamela Maako

Handled various tasks such data retrieval. Report extractions of over 900 exits from Dubai Trade System was done on weekly basis which increased KPI more effectively. I excel at multitasking. It's important to handle numerous responsibilities simultaneously, such as processing exit entry certificates, responding to inquiries from stakeholders via mails and calls that seek information with inspections, exit claim statuses, submitting exits for claim, managing shipment documentation for VAT exits with DPW and Jebel Ali Customs, presented data in a prescribed format.

Able to work under pressure; remained optimistic, resilient and focused during challenging times when more than 1 original exit entry certificate was misplaced which had a huge deposit fine with customs if creative thinking was not conducted. Detail oriented skills was developed successfully as daily documentation proofreading and post audit took place as relevant regulations and standards of the UAE had to be maintained to avoid suspension, rejections and penalties from Dubai customs.

Efficiency is another skill i have developed. I strive to optimize workflows and eliminate backlogs, coordinating with internal teams, and prioritizing tasks effectively.

• Assisted with onboarding of new employees to department
• Coordinated and scheduled meetings and appointments
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted

• In role as invigilator and office admin assistant in former school attended, Dual responsibilities such as maintaining secured testing environment during examinations, ensuring students adhere to exam regulations. Distributed and collected exam materials, monitored students throughout exam, and handled any concerns or disruptions that may arise.
• Provided administrative support to school's office staff. This includes managing and organizing files, handling correspondence, answering phone calls, and assisting with general office tasks.
• Supervised 15 final exams for approximately 120 students at conclusion for final term.
• Led and effectively managed class of over 50 students.

• Greeted 10 -50 guests upon arrival and served welcome drinks and refreshing towels.
• Provided information about hotel's facilities along with resorts nearby attractions and assist in making reservations or arranging transportation.,
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Responded to 10-30 incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Developed and implemented strategies to uphold safety and security of guests.
• Sought ways to improve processes and services provided.

• Facilitated and supervised self-guided course with 2 zip lines.
• Ensured that all guests receive clear instructions and safety briefings before embarking on course. Throughout experience, instructor was available to answer any questions and provide assistance when needed.
• 5/10 guests at time on course were allowed.
• Continuously monitored course to ensure that guests are using equipment safely and following all guidelines.
• Goal was to create fun and memorable experience while prioritizing safety and enjoyment of each participant.

• Lifeguard, main responsibilities were to ensure safety and well-being of guests at pools, manmade beach called Valley of Waves, or other water-based facilities such as slides and water activities.
• By providing excellent customer service skills and creating welcoming atmosphere, contributed to positive guest experience.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support which was less than 5 in week .