Khadeejath Ishreena

• Lead and manage the complete WPS operations, ensuring 100% compliance with UAE Central Bank regulations and timelines for all payroll transactions.

• Oversee GPSSA processes, including registration, contribution calculation, payment, and reporting, while ensuring adherence to all statutory requirements.

• Develop, review, and update WPS and GPSSA policies and workflows to ensure alignment with UAE labor laws, Central Bank regulations, and pension authority requirements.

• Coordinate cross-departmental teams including Finance, Compliance, and IT to support smooth payroll processing and pension submissions.

• Manage client onboarding for WPS & GPSSA services, including account setup, SIF file processing, and issue resolution.

• Monitor KPIs to track operational performance, improve turnaround time, and maintain high service standards.

• Handle escalations and ensure prompt resolution of payroll discrepancies, penalties, or compliance issues.

• Lead and mentor operational teams and Branch Teams to ensure skill development, performance improvement, and service quality.

• Liaise with regulators, banks, and corporate clients to maintain

strong working relationships and ensure smooth execution of processes.

• Plan, forecast, and allocate funds for timely execution of WPS salary disbursements and GPSSA contributions, ensuring liquidity management and compliance with payment schedules.

• Preparing salary information file from the payroll details provided by the client and processing the files.
• Assessment of funds requirement for salary processing.
• Checking the status and ensuring payment acknowledgement for every file uploaded in CBUAE.
• Managing day to day activities of operations and assigning job responsibilities.
• Preparation of revenue report and checking collection reports on daily basis.
• Achieving the target without fail and ensuring high standard of customer service
• Pension processing and authorization.
• Retro and penalty processing into FTS payment through the central bank system.
• Preparation of proforma for penalty payment to GPSSA authority.
• Reconciliation of account statement.
• Efficient support to branch enquiries.
• Registration and authorization of employee details for WPS and GPSSA processing.
• Collection and initial screening of documents for onboarding.
• Preparing EIF by collecting card holder details for requesting payroll cards and dispatching.
• Arranging meetings with the sales team and clients for onboarding customers.

• Preparing salary information file from the payroll details provided by the client and processing the files.
• Providing support and assistance to the branches.
• Pension processing and authorization
• Preparation of memo for service providers such as C3, Mashreq Banks.
• Authorization of salary files and cancellations.
• Keeping turnover time of company onboarding process minimum.

• Preparing EIF by collecting card holder details for requesting payroll cards and dispatching.
• Collection and initial screening of documents for registering companies for salary and pension processing.
• Preparation of Salary information file.
• Uploading pension files into CBUAE.
• Preparation of Memo and arranging meetings with the service providers.