Khadija Al Ali
Sharjah
Summary
Motivated customer services with 17 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.
Overview
18
18
years of professional experience
Work history
HR Dep, Assistant PRO
Zulekha Hospital
Sharjah.
2025.06 - Current
- Assisted in maintaining employee records and ensuring accuracy of information.
- Coordinated recruitment processes by scheduling interviews and managing candidate communications.
- Supported onboarding procedures by preparing orientation materials and facilitating new hire paperwork.
- Responded to employee inquiries regarding policies and procedures to ensure clarity and compliance.
- Renew the contract for all the employees in Sharjah and Dubai.
- Cancel the labor card for Resigning employees.
Communication Assistant Complaint Department.
Ministry of Labor ( Dubai Insurance )
Ajman
2024.02 - 2024.08
- Receiving and processing labor complaints electronically 200 calls.
- Conducting fact-finding investigations
- Facilitating mediation sessions between parties.
- Issuing legally binding recommendations.
- Referring unresolved cases to the labor court.
- Handled customer queries and complaints professionally, maintaining good relations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service ( Service Analyst )
Citi bank
Dubai
2015.10 - 2022.10
- Delivered exceptional customer service by resolving inquiries and complaints efficiently in a month 60 cases.
- Managed customer accounts by updating information and ensuring accuracy in records.
- Ensured compliance with company policies while handling sensitive customer information responsibly.
- Liaised between customers and management for effective resolution of issues.
- Responded to customer queries and provided excellent customer service.
- Managed banking and accounts with expert finance knowledge.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Supervisor Recovery.
DIB
Dubai
2010.06 - 2015.04
- Collaborated with legal teams regarding unresolvable debts cases.
- Built strong relationships with customers to facilitate debt negotiations.
- Handled complex client queries 30 cases in a month, fostering trust and cooperation from debtors.
- Ensured compliance with financial laws during all collection's activities.
- Prepared detailed reports for management review.
- Offered debtors assistance with payment planning.
- Created solutions to overcome obstacles impacting customers' ability to repay debt.
Collection officer
Emirates NBD
Dubai
2008.02 - 2010.06
- Managed collection processes to ensure timely recovery of outstanding debts 100 cases in a month.
- Conducted thorough investigations into customer accounts to identify payment discrepancies.
- Liaised with clients to negotiate payment arrangements and resolve disputes effectively.
Education
High School -
Alrifa Secondary School.
Sharjah 2001.04 -
Skills
- Adaptability & Flexibility
- Time Management & Organization
- Data Analysis
- Problem-solving
- Quality Assurance
- Calm under pressure
Timeline
HR Dep, Assistant PRO
Zulekha Hospital
2025.06 - Current
Communication Assistant Complaint Department.
Ministry of Labor ( Dubai Insurance )
2024.02 - 2024.08
Customer Service ( Service Analyst )
Citi bank
2015.10 - 2022.10
Supervisor Recovery.
DIB
2010.06 - 2015.04
Collection officer
Emirates NBD
2008.02 - 2010.06
High School -
Alrifa Secondary School.
2001.04 -