KHADIJA GHANEM BAYAT SANAD AL QUBAISI
Abu Dhabi,UAE
Summary
Senior Officer with over 20 years of experience across General Services, Travel & Hospitality administration, and Public Relations at ADNOC Refining. Trusted for orchestrating complex reservations and events, overseeing vendor contracts and compliance, driving cross-functional coordination, and ensuring accurate financial reconciliation and reporting. Bilingual in Arabic and English; AI Champion recognized for process improvements and team engagement.
Overview
21
21
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work history
Senior Officer, General Services
ADNOC Refining — Business Support Division
Abu Dhabi, UAE
07.2015 - 12.2025
- Organised travel logistics, including ticketing and hotel bookings for guests and personnel.
- Controlled long-term contracts for hotels and transport, ensuring adherence to standards.
- Oversaw management of LPOs, invoices, and supplier payments; reconciled documents effectively.
- Facilitated team task supervision and scheduled annual leaves for optimal performance.
- Compiled monthly reports on activities and contributed to annual budget preparations.
- Supported preparation of HSE audit documents in collaboration with contractors.
Travel Officer, General Services
ADNOC Refining — Business Support Division
Abu Dhabi, UAE
06.2009 - 12.2014
- Executed travel & hotel reservations for employees and guests (ticketing, reception, transportation, accommodation).
- Liaised with airlines/travel agents; managed guest house bookings in Ruwais East/West.
- Produced monthly and yearly reports for budget and audit purposes; managed payments and petty cash.
Office Administrator II, Public Relations
ADNOC Refining
Abu Dhabi
10.2004 - 09.2008
- Prepared internal/external correspondence and letters of assistance; managed managers’ schedules.
- Requested office supplies; verified manpower reports; processed status changes for promotions/salary adjustments.
- Drafted circulars; supervised documentation for new/renewal security pass approvals.
Education
BBA - International Business
Al Hosn University
Abu Dhabi, UAEDiploma - Information Systems & Operations Management
HCT — Abu Dhabi Women’s College
Abu Dhabi, UAECertificate - Information Systems & Operations Management
HCT — Abu Dhabi Women’s College
Abu Dhabi, UAESkills
- Travel & Hospitality Operations (airlines, hotels, transportation, reception)
- Vendor & Contract Management (long-term hotel/transport agreements)
- Financial Coordination (LPOs, invoices, accruals, reconciliation)
- Stakeholder Management & Scheduling
- Correspondence & Documentation (letters, circulars, security pass approvals)
- Reporting (monthly/annual activity and budget)
- Team Supervision & Engagement
- HSE & Compliance coordination
- MS Office; Amadeus
Certification
- Amadeus Basic Functionality (2010, 2019)
- Customer Service Excellence (2019)
- Advanced Microsoft Office (2010)
- Business Writing Skills (2009)
- HSE Induction & Introduction to HSE (2020–2021)
- Safe Cargo Handling (2021)
- The 6 Critical Practices for Leading a Team (2021)
Languages
Arabic (native)
English (fluent)
Volunteer & CSR Activities
ADNOC, Contributed inputs for ADNOC’s CSR section in the AR Business Plan 2026–2030 (sustainability & community engagement)., Participated in ADNOC Viva Engage community discussions and internal cultural/social campaigns., Supported Local Harvest Purchase integration in catering agreements to enhance local farming and ICV objectives.
Additional information
AI Champion in Business Support Division; familiar with contractor HSE assurance workflows and event bookings at ADNOC venues.
Timeline
Senior Officer, General Services
ADNOC Refining — Business Support Division
07.2015 - 12.2025
Travel Officer, General Services
ADNOC Refining — Business Support Division
06.2009 - 12.2014
Office Administrator II, Public Relations
ADNOC Refining
10.2004 - 09.2008
Diploma - Information Systems & Operations Management
HCT — Abu Dhabi Women’s College
Certificate - Information Systems & Operations Management
HCT — Abu Dhabi Women’s College
BBA - International Business
Al Hosn University